Beating The Clock: Next-Gen WFM Tips EVERY Retailer Should Know

Larry Dawson, VP of Strategic Alliances at Accu-Time Systems (ATS), explains how the company’s evolution from a time clock hardware manufacturer to an employee time data collection solutions provider is helping retailers of all sizes to deliver superior customer satisfaction by embracing employee self-service, interactivity, BYOD, and more.

How do WFM needs vary among retailers? Why?

Dawson: Most of the workforce or scheduling considerations for retailers are tied, in some way, to customer satisfaction and customer service (e.g. direct customer contact on the floor or avoiding stock outs).

For retailers with very large workforces, scheduling is hyper-important, and it's often tied to talent management. Retailers want their best people on the floor, providing superior customer satisfaction at the right time of day. They do not want to schedule their best people at the slowest times of day, because customers are not going to be in the store. The workforce is changing, particularly for larger enterprises, as there is a great deal of data mining and cross-analysis between talent management, time and attendance, and scheduling.

Please log in or register below to read the full article.