Newsletter | October 21, 2013

10.21.13 -- Can Disney Save JCPenney's Holidays? | Achieving Tier-1 Functionality On A Startup Budget

Retail Solutions Online
 
How Social Marketing Is Driving Sales For These Ice Cream Franchises
By Bob Johns, associate editor
By Bob Johns, associate editor Marble Slab Creamery and Maggie Moo’s Ice Cream and Treatery are using social media to drive sales and increase loyalty.
Guest Column
Vendor Compliance 104: Advancements In Vendor Compliance
By Gregory S. Holder, Compliance Networks   By Gregory S. Holder, Compliance Networks
As discussed in previous articles, retailers have used vendor compliance programs since the 1980’s to reduce supply chain variability, normalize receiving operations and highlight areas of opportunity in all aspects of the retail supply chain.  Even now, after more than thirty years of vendor compliance programs, many retailers still consider vendor compliance programs to be about shipping and logistical compliance.
RAMP Executive Series
How Mobile Helps JetBlue Take Off
By Bob Johns, associate editor   By Bob Johns, associate editor
JetBlue is built on providing an exceptional customer experience. A large part of the company’s success relies on the mobile customer experience, since most of the consumer interactions take place away from home. Here we ask Jonathan Stephan, head of mobile and emerging technologies at JetBlue, a few questions about his approach to mobility and how it works for all types of retail.
Featured Content
Achieving Tier-1 Functionality On A Startup Budget
When College Depot opened its doors in 2012, President and CEO Cameron Salome had no doubt whatsoever his company would succeed. His vision for a college superstore — which he describes as an amalgamation of a traditional college bookstore, a Target, a Container Store, a Bed Bath & Beyond, and an Urban Outfitters under one roof — was clear and unique.
Top Trends Drive Value Of IP Video Beyond LP
For decades, video surveillance systems have primarily been a loss prevention tool. LP personnel review video after an incident, hoping the grainy image from the analog camera is enough to ID the person(s) within the investigation. With continued advancement of IP-based video systems, retailers have realized that multipurposed video delivers benefits beyond traditional security.
Why You Should Capitalize On Self-Service Kiosks
This paper will outline the benefits along with the challenges of the self-help kiosk for businesses, as well as highlight the most cost-effective and enterprise-efficient options for utilizing the self-help kiosk to its greatest potential.
Solutions Overhaul Helps The Dune Group Double Fulfillment Rate
The fashion and footwear retailer implemented multiple management systems to improve fulfillment and inventory control chain-wide.
Is Your POS Already Obsolete?
Two major forces are simultaneously coming to bear on the way retailers operate at the POS, and they have big implications for POS hardware decision-making.
Using WFM To Drive Efficiency And Savings
The process of employee scheduling in a retail store is about planning your available resource (associates) to fill shifts or time slots to ensure your store has adequate cover for the work that needs to be done during the working day and week.
Embracing Omni-Channel Retailing? Don't Forget To Answer The Phones
Wikipedia defines omni-channel retailing as providing a “seamless approach to the consumer experience through all available shopping channels.” For many retailers, this includes ensuring a consistent experience from the Web to mobile and Wi-Fi-enabled devices to the brick-and-mortar store. But what about the phones?
Editor's Notebook
Political Standoff Ends Just In Time For Retailers
By Bob Johns, associate editor   By Bob Johns, associate editor
The end of the recent political showdown could not have come at a better time for retailers. As we head into the critical holiday buying season, the partial government shutdown and debt ceiling were weighing heavily on consumers. Unfortunately, the current agreement only raised the debt ceiling for four months, so we may have to revisit this again in January. For retailers, at least the agreement continues through the holidays.
Industry Talk
Mobile Devices — Choosing The Right Form For Function
By Bob Johns, associate editor   By Bob Johns, associate editor
The retail environment is being dramatically altered by the use of mobile devices. But, what devices doe retailers prefer? Here we talk with Bob Grabowski, retail vertical marketing manager with Honeywell Scanning and Mobility, to find out what retailers are looking for in mobility.
ISR Original
Can Disney Save JCPenney’s Holidays?
  By Bob Johns, associate editor
The partnership is just the beginning of a rethinking of the entire kids and baby department.
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Survey
What's Going On Online?
The future of online commerce is changing — rapidly. And as part of RSR's year-over-year benchmark series, we'd like to know how retailers are adapting to a constant stream of ever-changing business challenges.

To do this, we need your help. Key questions include:
• What are the most common operational challenges to e-commerce processes?
• Which online features currently keep customers the most engaged?
• What value will new e-commerce platforms provide in other parts of the retail organization (mobile sites, employee-facing tools, point of sale solutions)?
• This year’s annual e-commerce survey is now available. It will take 5 to 10 minutes to complete. As always, all individual responses remain completely confidential.

The survey can be found here.
Featured Webinar
Endless Aisles For Town Shoes
Retail is all about the customer, but you can't serve the customer without having the right product in the right place at the right time. Town Shoes; Canadian owner and operator of The Shoe Company, Sterling Shoes, Shoe Warehouse, and Freedman Shoes; is bridging the gap between online and offline inventory by creating their "endless aisles" and making all products available to every customer everywhere.
Featured Products And Services
Elf Mobile Computer
 
Elf Mobile Computer
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Datalogic ADC, Inc.
Island Pacific Planning
 
Island Pacific Planning
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Island Pacific Systems Inc.
SMARTpoint Terminal
 
SMARTpoint Terminal
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Accu-Time Systems, Inc.



Cloud Hosting Services
 
Cloud Hosting Services
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EarthLink
Ceridian Tax Services
 
Ceridian Tax Services
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Ceridian Dayforce
AXIS M5014 PTZ Dome Network Camera
 
AXIS M5014 PTZ Dome Network Camera
  Download Datasheet
Axis Communications