Cavender's Boot City Revamps Its HCM

November 2012 Integrated Solutions For Retailers

By Bob Johns, associate editor

The regional specialty retailer slashed the amount of time managers spend on payroll to 30 minutes by overhauling its antiquated human capital management (HCM) system.

One of the main duties that eats up a retail manager’s time is payroll. This includes payroll review and submission, time and attendance management, and scheduling. For Cavender’s Boot City, this was something that could tie up nearly half a day every other week for each of its managers. Not only is this frustrating for the managers themselves, but it also takes away from the manager’s primary focus — to help customers and employees.

Cavender’s Boot City is a privately owned specialty retailer of western and work footwear, apparel, and accessories. Having grown to 58 stores in six states, Cavender’s had completely outgrown its payroll process that handles 1,200 employees on average and up to 2,500 during seasonal peaks. The legacy process was manual, included many Excel spreadsheets, and was extremely time-consuming for managers. Additionally, there was limited visibility into how store personnel, who earn commission, were being compensated, with little to no consistency among stores.