Crew Clothing Dramatically Reduce Fraud With MNP Retail & ACI ReD Shield

Crew Clothing maximize revenue and reduce chargebacks via MNP Retail & ACI ReD Shield

Niche casual retailer, Crew Clothing has adopted defensive measures to help reduce retail fraud across their growing omni-channel operation. Using MNP’s appointed third party service provider ACI Fraud Shield, Crew Clothing can now screen web orders with both generic apparel and custom fraud rules. The fraud screening service applies a unique score to each order, which the MNP order management reviews and applies logic to determine if the order remains held or is sent through to fulfillment. Now with 78 stores and a growing omni-channel presence, Crew Clothing is planning significant growth and have a strong foundation platform upon which to grow sales confidently and one that delivers the customer experience. After only three months, the deny rate on transactions from rigid fraud rules had been reduced down to 12%. With further analysis and rules adaptation, this level has been further reduced to just 3% with no associated increase in fraud levels. Revenue has been maximized as a result.

About Client
Crew Clothing began trading in the UK in 1992 in coastal towns and developed a strong following of mail-order customers on the back of their success in store. The company has grown significantly and now operates 78 stores with a thriving online presence, as well as successful mCommerce and call center sales channels in the U.K. and EU.

About MNP
Headquartered in Salisbury, UK and with offices in Delaware US, MNP is an omni-channel retail solution provider. Our expertise and platforms help retailers deliver their brand experience, grow top line sales and improve bottom line margin through system automation. The enterprise retail platform is modular and comprises of OMS, WMS, Buying & Product Management, Storefront an in-store tablet solution. Users of the platform include Lakeland Limited, Kurt Geiger, LK Bennett and Isabella Oliver. For more information, visit www.mnpretail.com.