6 Drivers In Restructuring Retail ITO Relationships

By Drew Upah and Jonathan Zanger, Enaxis Consulting

The last several years have ushered in a seismic, technology led transformation in retail industries.  Retail leaders are using technology to reimagine the traditional concept of the storefront as just one aspect of the omni-channel customer experience.  As retail and CPG IT needs have changed, so have supporting technologies led by mobility, cloud, analytics, and cybersecurity.

It should come as no surprise that traditional IT managed services have struggled to keep up with the rapid pace of change. Traditional IT outsourcing (ITO) relationships are based on long-term efficiencies and labor arbitrage within slowly maturing services.  According to IDC, major retail IT outsourcing deals declined by more than 25% in 2015, as retail CIOs look to new tech partners. Today’s retail IT needs a differentiated approach to IT partnering that delivers the agility to keep up with advancing business expectations. Enaxis Consulting’s research has identified six key drivers leading retail industry CIOs to rethink their ITO partnering models...