Fresh Food Retailer Coop Switzerland Roll Out Reflexis Task Manager In Multiple Banners

Fresh Food Retailer Coop (Switzerland) roll out Reflexis Task Manager across Coop Retail, Coop City, Coop Bau & Hobby, and Coop Restaurant banners to improve efficiency of communication and visibility of task execution in stores

Fresh Food retailer Coop, who are the largest retail group in Switzerland, have rolled out Reflexis Task Manager to its stores. The Reflexis web based solution has enabled Coop to: communicate efficiently and effectively between corporate, field, and stores; improve planning; and benefit from feedback, sharing of best practices, and real-time visibility into task execution.

Task Manager was chosen over its competition after a comprehensive review by Coop’s CEO August Harder. “We selected Reflexis Task Manager because from Coop’s perspective the software offers the closest match to the requirements of the communication process to stores. The Reflexis Task Manager software can be adapted and integrated very easily to the company processes and provides Coop with the opportunity for quick, easy, and consistent communication to stores. The stores operate very efficiently through the uniform structured information and save time in processing tasks created by Head Office and Regions.”

“We are delighted that Coop Switzerland is joining some of the world’s best known retailers that have increased sales, reduced costs, and gained efficiencies by implementing the Reflexis task management solution,” said OP Choudhary, Head of Operations for Reflexis EMEA. “Coop have optimised Task Manager by integrating it with SAP so that both communications and even actions within communications are sent only to the relevant stores based on the key data in SAP in real time. This enables the removal of any unnecessary information for stores to read and optimises time on the salesfloor to spend with their customers. Coop Switzerland have been strategic in their use of Task Manager, integrating it with existing systems to maximise efficiency. Additionally Coop communicate to stores in three languages necessitating a streamlined process for ensuring translations are incorporated in the workflow process.”

About Coop Switzerland
Coop Switzerland operates a wide range of formats including supermarkets, megastores, convenience stores, department stores, building supplies and petrol filling stations formats in the food, non-food and service sectors.

As a group across Switzerland Coop have more than 1,500 stores and 75,000 employees. As well as being the largest food retailer they are the third largest employer in Switzerland.

Sustainability is an integral part of the Coop Group’s business activities and a cornerstone of its long-term success.

The missions vary within the Coop Group and are company-specific. Through its individual missions, each company makes a contribution to the Group-wide vision and profile. Coop Head Office is based in Basel, Switzerland. For more information, visit http://www.coop.ch/

About Reflexis Systems, Inc.
Reflexis is the pioneer in real-time store execution and workforce management solutions that enable retailers to execute their customer engagement strategy flawlessly and uncover profit. The Reflexis platform of real-time store execution, task management, KPI/compliance, time and attendance, and labor scheduling (including budgeting, forecasting, and employee self-service) enables retailers to align store labor/activities to corporate goals and institutionalize best-practice response to real-time metrics and alerts.

For the past 12 years, more than 200 of the world’s best retailers in multiple vertical categories have reported dramatic improvements in store-level compliance with corporate strategies; higher productivity of corporate, field, and store employees; and increased revenue and profitability after implementing Reflexis workforce management solutions. Reflexis StorePulse (patent pending) synchronizes store-level activities with real-time KPIs, alerts, and customer demand. Stores can systemically execute best practices to provide a greater quality of customer engagement, leading to higher revenues.