GlobalBay Clienteling

The GlobalBay Clienteling module provides a single, centralized solution for retailers to manage all aspects of customer relations. Store associates can assist their customers on a more personalized level by recording their preferences and buying habits.

Access key customer information to provide enhanced customer service to your most loyal customers. Know your customer, make the sale.

The GlobalBay Clienteling module provides a single, centralized solution for retailers to manage all aspects of customer relations. Store associates can assist their customers on a more personalized level by recording their preferences and buying habits. Build and cultivate a profitable relationship with your customers. With all customer information at their fingertips, store associates can provide an exceptional shopping experience.

Understanding how to service an increasingly demanding and intelligent consumer is vital to a retailer’s success, impersonal service can deter customers from making purchases or even returning to the store. Retailers that fail to capitalize on the ever-growing need for personal attention will fall behind as those that leverage technology and innovation speed ahead.

GlobalBay Clienteling is part of the GlobalBay Retail Suite which lets retailers cut the cord and allow Store Associates to move freely about the store to conduct core retail operations.

Features

• Task Scheduling (emails/phone calls)
• Built-in cross-selling and promotions
• Query Product and Inventory Information
• Integrate with MPOS functionality

Benefits

• Make quicker and better business decisions based on real-time customer history
• Personalize every interaction with the customer
• Utilize relevant promotions and incentives to cross-sell and up-sell customers based on past history and known preferences