Harnessing The Power Of Data With Workforce Management

Important Metrics for Retail Operations 

Find out how World Kitchen, harnessed the power of data with workforce management to:

• Increase conversion rates by 3%
• Reduce associate absence rates and call offs by 25%
• Improve associate satisfaction by 15%

Watch the video presented by Mike Chester, VP of Operations from World Kitchen.

This is the first in a series of short videos recorded at the Leadership in Retail WFM – Customer Experience Global Summit in June 2013. At the summit, leading retailers and industry experts discussed and shared how to turn effective employee engagement into a competitive advantage which impacts customer loyalty and the bottom line.

Look out for other videos in the series, including how Gamification and workforce management are revolutionizing customer and employee engagement.

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