Magazine Article | July 22, 2014

HCM/WFM: A Retailer's Best Friend

Source: Empower Software Solutions

August 2014 Integrated Solutions For Retailers

By A.P. Martin, contributing editor

As distracted consumers have more purchasing options than ever before, increasing the in-store customer experience through an engaged workforce is critical.

We caught up with Joe Olson, EVP and GM of enterprise workforce management at Empower Software Solutions, to discuss the current and future roles of human capital management (HCM) and workforce management (WFM) in the industry.

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