Newsletter | June 25, 2012

06.25.2012 -- How Friendly's Express Improves Order Accuracy

	Sponsored by: Pitney Bowes Software
In This Issue:
Remote Access Video Curbs Losses And Improves Safety How To Use Mobile Payment Collection Technology To Boost Profits Goodwill Industries Streamlines Bar Code Labeling 5 Essential Factors Your Employees Must Possess To Succeed	Deliver Branded Customer Service Across Multiple Technology Channels Employee Self Service And Its Value To Employers 6 Ways To Succeed In Retail Mobile Marketing Retail's Next Frontier

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Know Which Customers Are Persuadable Before You Market

Without a doubt, customer retention and cross sell opportunities are top priorities in the retail industry. The power of predicting the true impact your marketing offer will have on customer can be found in uplift modeling, a sophisticated approach that identifies where your marketing efforts can make a real difference. Download the white paper — The Uplift Advantage — and learn how retailers have become smarter about contacting customers — and are driving results.

Editor's Notebook
Getting The Best Out Of 300,000 Employees By Matt Pillar, editor in chief Home Depot views technology as just one of the tools the company is deploying to "enable the excellence" of its more than 300,000 associates and, despite initial skepticism, the idea might not be so far-fetched.

Featured Integrated Solutions For Retailers Article
Remote Access Video Curbs Losses And Improves Safety By Bob Johns, Integrated Solutions For Retailers magazine Loss prevention is a big issue for any retailer, but when you are Australia's largest retailer, it can really affect the bottom line. With over 188,000 team members, revenue of over A$54B, and several thousand locations across brands, this is the case for Woolworths.

Guest Expert Series

Empowering The Store Associate, Tablet PCs Enhance The Customer Experience, Guest Series Part 3
By Mary Anne Gunn, director of corporate marketing, Motion Computing
As consumers become more empowered through the endless availability of information, retailers must identify new ways to keep customers engaged. In many cases there is more data available than ever before, but if it isn’t readily accessible, and up-to-date, then its value cannot be fully realized. You can still catch up with Part 1 and Part 2.

Featured Articles
How To Use Mobile Payment Collection Technology To Boost Profits Enterprise investments in mobile automation are enabling field sales and service professionals to complete their tasks faster than ever before. But are their organizations getting paid any faster? If not, they are missing out on some of the lowest-hanging fruit on the mobile automation benefits tree.

Deliver Branded Customer Service Across Multiple Technology Channels By Wendy Shooster, Global Response Ensure your outsourced call center speaks your brand.

Goodwill Industries Streamlines Bar Code Labeling Goodwill needed a system that would eliminate weighing and tracking materials manually. Employees would weigh a bail or box of goods and hand record the data on a bail tag for record keeping and tracking purposes.

5 Essential Factors Your Employees Must Possess To Succeed Today's customers focus heavily on the quality of customer service that they receive. But how can organizations be sure that their employees deliver the best possible service?

Industry News
	Preliminary Findings From The Latest National Retail Security Survey Find U.S. Retailers Lost More Than $34 Billion To Theft In 2011
	Motorola Solutions To Acquire Psion For $200 Million
	vineyard vines Delivers The Good Life With New eCommerce Site Powered By Demandware
	Woolworths South Africa Selects RedPrairie Workforce Management To Enhance The Retail Experience
	First Insight Announces Agreement With Saks Fifth Avenue Off 5th To Provide Investment Guidance Solution For New Products
	Shaping The Future Retail Experience Starts With The Right Technology…At The Right Time
	Checkpoint Systems' CheckView Introduces Retail Covert Kit In A Portable Solution
	Hire Like You Just Beat Cancer Book Endorsed By Retail IT Executives
	Seiko Instruments Qaliber POS Printers Offer Smallest Footprint, Record Performance, Added Flexibility
	Ecova Congratulates 24 Hour Fitness For Exceptional Partnership And Telecom Achievements
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This Newsletter Is Sponsored By

eTail Boston August 13 to 16, 2012 Sheraton Boston Hotel, Boston, MA eTail Boston is the perfect-sized online and multichannel retail event for you to meet your peers. Learn the latest trends, benchmark, and return to the office with success stories. Perfectly placed in the year for you to set your strategy before holiday, take away their best practices and receive your highest sales numbers in Q4! Retailers — Get 25% off your registration fee with code 10359XQ04.

Featured Content
Employee Self Service And Its Value To Employers
In this second part of my four-part series, "Deploying ESS: Faster, Better Stronger," I will outline why employee self service is of value to employers. Each employer will derive different value from an ESS system based on the functionality they have deployed.

6 Ways To Succeed In Retail
A retail organization can be a small chain of retail stores in the neighborhood or may include an organization having presence around the globe as a network of thousands of stores.

Mobile Marketing Retail's Next Frontier
Retailers are constantly trying to attract new consumers. Through the use of traditional marketing methods (e.g., direct mailings, print coupons, advertisements, billboards, television, and radio), information and promotions can be disseminated in the hopes of enticing the consumer to buy.

How Friendly’s Express Improves Order Accuracy
To help insure that the Friendly's Express concept would be successful, Friendly's needed to deploy new technologies that would make food ordering, preparation, and the labeling process accurate, quick, and easy.
Browse the content library

Featured Podcast

Retailers: Sell Like Never Before
Sanjay J. Poonen, president and corporate officer for SAP, talks to Erin Harris about the article he wrote, Retailers: Sell Like Never Before. In his article, Poonen instructs retailers how to sell faster, smarter, and better. In addition, Poonen explains how mobility can aid retailers beyond cross-selling and upselling.

ISR Digital Edition

Integrated Solutions For Retailers is excited to announce the release of its latest version of the magazine's digital edition. The June 2012 edition is fully optimized for mobile devices and features the latest technology to speed up page loading times and enhance the reading experience. Enjoy!

Industry Webinar
Event Information: Effective Trigger Based Marketing Strategies
Tuesday, July 10, 2012 \| 2:00 p.m. Marketers are now deploying new "event-trigger" based marketing strategies that capitalize upon optimal moments within the individual customers' life cycle and are seeing amazing results. Leading analysts indicate that event-triggered marketing can potentially save 80% of your direct mail budget and drive response and conversion rates that are five times higher than that of traditional mass-marketing campaigns. Register.

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