How Task Management Helps Organizations Drive Workforce Performance Guest Series Part 1

This first installment of the three-part series "The Case For Performance Driven Workforce Management" will review the value opportunities provided by a comprehensive and integrated workforce performance approach in contrast to existing single-point task management solutions.

Retailers face persistent challenges related to execution and store performance that negatively impact customer experience. To achieve effective task management, one must first acknowledge these barriers:

• Many retailers have locations of all sizes, configurations, and adjacencies.
• Disconnects exist between home office, field, and stores — usually resulting from poor communication and audit.
• The degree of low-value, high-volume administrative workload is excessive.
• High turnover rates across remote locations are typical.
• There is often insufficient stock handling and stock outs.
• Misalignment of resources with workload demands, both in-store and above-store, is not uncommon.