IKEA Manages Loss Prevention With Milestone Integration Of IP Video Surveillance And POS Retail Transaction Data

The IKEA Pilot Store in Delft, The Netherlands, tests systems for the rest of the IKEA world to find the best proven solutions for the organization. They wanted to upgrade their existing analog approach for security surveillance to modern digital networked technology that could integrate with their retail transaction system to improve their management of shrinkage and reduction of fraud.

An intelligent Milestone integration of transaction data with time-linked video images of events gives an optimal tool for managing exception transactions. IKEA's video data is integrated with the ERP system Navision from Microsoft Business Solutions for combined analysis by unlimited transaction types, register, or employee. Milestone XProtect Retail provides the user-friendly interface and is the engine operating a mix of Axis 2100, Axis 205, and Sony SNE-CS3P network cameras together with various analog cameras converted to digital images through Axis 2400 blade servers. IKEA's XProtect runs on Windows XP with routers and switches from DELL.

The IKEA Pilot Store has increased the capabilities of its general surveillance by moving it to a pure digital security platform, and added integration with its back office transaction system to control shrinkage and reduce errors at the cash registers. The solution has also given them new IP video tools for their global corporate education facilities. Milestone XProtect software allows them to choose a flexible mix of hardware for different location needs, and provides the ability to integrate with even more systems in future, like customer counting for better queue management.