Infographic: How To Keep Pace With New Customer Demands In Stores
Source: NEC Technologies
This Infographic from NEC addresses shoppers buying behaviors in five key areas retailers are facing today –
- Omnichannel Expectations (Memorable Shopping Experience)
- 49% of consumers want retailers to integrate shopping channels (in-store, online and mobile)
- POS Updates (New Technologies)
- 14% of consumers would like to use a mobile device instead of a credit card
- Mobility (Mobile Devices/Customer Engagement)
- 450 million users by 2017 in a market worth $721 billion
- Inventory Management (Stocked Merchandise)
- 13% of shoppers leave a store due to out-of-stock merchandise
- Employee Empowerment (Engaging Personnel)
- 64% of consumers won’t purchase again if they are dissatisfied with customer service
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