Are You Out Of The Loop On PCI Compliance? By Erin Harris, associate editor
We recently surveyed you, our readers, on your familiarity with payment security and PCI (Payment Card Industry) Compliance. I was impressed and encouraged by the number of respondents who have input/interaction with the payment processing part of the business (100%!). We also polled our readers about payment processing-related terms and their familiarly with them. We asked, “Which of the following terms/concepts presented in this survey were foreign to you?” Twenty-one percent of respondents were unaware of the term PCI; 30% were unaware of P2PE (Point to Point Encryption); 54% were unaware of SAQ (self-assessment questionnaire); and 51% were unaware that card data breach protection programs exist. Since there’s some confusion about these terms, here’s some information that can help you understand the meaning and purpose of these terms.
Featured Integrated Solutions For Retailers Article
Inside C. Wonder’s Mobile POS Initiative By Bob Johns, Integrated Solutions For Retailers
Recently, investor and entrepreneur J. Christopher Burch had an idea for a totally new retail concept, C. Wonder, featuring clothing, accessories, and home decor. He wanted to create a customer experience that allows associates to engage with customers at any point within the store, and, more importantly, be there to capture the sale right when the customer is motivated to purchase.
Guest Expert Series
Increasing Brand Loyalty By Understanding Customer Motivations By John O'Hara, president, Pitney Bowes Software
With as many different types of shoppers as there are people, the task of creating a highly personalized customer experience can be daunting. Yet, positive, tailored interaction with customers is the key to winning their loyalty. In the midst of this harsh economic climate, customer communications management is a crucial tool that allows retailers to distinguish themselves from their competitors.
The Key To Loyalty Success Loyalty success requires a mix of core business capabilities and technology enablers. One retailer that has found the key to loyalty success is a large men's apparel retailer.
Smarter Computing For Retailers: Meeting The Needs Of A Smarter Consumer The retail environment across the globe is challenging retailers as changes in consumer behavior interact with an unstable global economy, rapid advances in technology, and increased competition and regulation. In some parts of the world, the economic recession has decreased consumers' spending ability, but has not stopped it completely.
Wickes Home Improvement Improves Customer Service And Reduces Waste Wickes wanted to further increase their customer service proposition to help drive additional revenue growth. To do this they realized they would need to invest in a new workforce management system that would produce more accurate staff schedules for each store as well as help them with attendance management and assist with the labor budgeting process.
Know How Your Customer Prefers To Pay — Worldwide By Bob Johns, associate editor
Alternative payments such as mobile wallets, direct debits, real-time bank transfers, and e-wallets are gaining ground in the payment space at an exponential rate. Worldwide, alternative payments account for 22% of online transactions, with this number expected to grow 13% in the next 3 years, according to data released by WorldPay. WorldPay recently launched its Optimizing Your Alternative Payments whitepaper, which takes an in-depth look at alternative online payments around the globe. I had a chance to sit down with Phil McGriskin, CEO and founder of Envoy Services and chief product officer at WorldPay, to discuss the report and the global payment market for retailers.
This white paper will explain the basics of SIP Trunking, how it works, and why companies are deploying it. It also includes real-world examples of Sprint customers that have benefitted from their investments in SIP Trunking.
While spending is on the rise, consumers remain prudent with their hard earned cash as high unemployment rates persist and income levels remain stagnant. In this hyper competitive marketplace, retailers face increased pressure to increase sales and reduce costs to grow profits.
H&M North America’s cash management process had included counting cash manually, counting with friction counters and utilizing coin sorters. This process created three key problems. First, a large percentage of time was taken up counting money; second, the counts were inaccurate; and third, the friction counters were unreliable.
Mike Stinson, VP of marketing for Motion Computing, sits down with Bob Johns, associate editor of Integrated Solutions For Retailers and RetailSolutionsOnline.com, to record a podcast discussing the influence of mobility in retail.
Integrated Solutions For Retailers is excited to announce the release of its latest version of the magazine's digital edition. The July 2012 edition is fully optimized for mobile devices and features the latest technology to speed up page loading times and enhance the reading experience. Enjoy!
September 19 to 21, 2012
RILA’s Retail Sustainability Conference is a great opportunity to meet with your peers within the industry to discuss the latest initiatives, engage in dialogue to come up with new ideas, network to share the insights gained, and see the latest solutions in the Exhibit Hall. Register.