Inside Neiman Marcus' Service Request Reconfiguration

By Erin Harris, Editor-In-Chief, Cell & Gene
Follow Me On Twitter @ErinHarris_1

November 2014 Integrated Solutions For Retailers

Neiman Marcus’ director of corporate investigations and central operations took an already robust case management tool and reconfigured it to meet — and surpass — the retailer’s service request needs.

When Christian Romero, director of corporate investigations and central operations at Neiman Marcus Group, received the go-ahead from the company’s VP to research leading technologies that would expand the scope of the retailer’s investigations, he spearheaded a full-scale reconfiguration of the retailer’s existing case management technology. Years prior, Romero and his team had transitioned from manual, handwritten case management reports to an automated version, and given the scope of Romero’s position within the company, he set out to revolutionize the way he and his team handled service requests.