New Edge Networks: Managed Network Services

Managed Network Services

• New Edge gives our customers convenient online tools for network monitoring and account management: Managed Network Services (MNS) proactively tracks your circuits and expedites incident response, and MyEdge provides access to up-to-date account information, including order and installation status and billing records.
• By monitoring network availability and security 24/7, MNS saves time and resources for busy IT managers. It also reduces network downtime by detecting problem circuits and automatically opening trouble tickets.
• With NetVisual, a map-based performance monitoring tool, MNS provides visibility over an entire network and drills down to detailed information on any circuit.
• MNS generates reports and metrics showing end-to-end network availability and utilization.
• The convenient MyEdge dashboard interface features a range of tools that help you save time, manage your retail sites and optimize your connections.
• MyEdge facilitates technical support by enabling you to initiate and monitor trouble tickets or enter into a live chat with a New Edge Customer Care representative.