Operational Shrink: A Growing Threat

By Matt Pillar, chief editor

July 2015 Integrated Solutions For Retailers

Omni-channel retail, mobile payments, and new store concepts are creating new ways to sell. They’re also creating new exposure to operational loss.

Operational shrink, or those losses attributed to poor execution and process failure, is a multifaceted challenge that, according to the University of Florida, accounts for nearly 18 percent of retailers’ total shrink. We caught up with two well-known asset protection and security experts for a discussion on current operational shrink threats and, more importantly, how to mitigate them.