Case Study | October 24, 2011

Pet Supermarket Increases Productivity In The DC

Source: Lucas Systems, Inc.
Pet Supermarket

Pet Supermarket is a growing pet retailer with 120 stores across the southeastern United States. With new store openings and increased sales at existing locations, the company's distribution center in Sunrise, Florida, was facing rising shipping volumes and workloads. The DC was growing beyond the capacity of a paper-based picking process that restricted efficiency. The manual system also generated over 1,500 sheets of paper a day, creating clerical work for three full-time associates, and making it difficult for front-line supervisors to react to shorts and manage production throughout the day.

"We couldn't keep producing this mountain of paper," says Mac Whetsel, VP of Operations. "Using paper and clipboards slowed us down. In the ‘Dog Pound' (a pallet rack section where large sacks of dog food and similar products are picked), guys are slinging 40-pound bags of dog food, so they'd have to put their clipboard down every time they needed to grab something.

Since we are growing, we didn't want to have to keep adding people. We needed a way to get more work done with the same number of people."

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