How Network Operations Can Improve Customer Satisfaction

Today’s pharmacies offer an abundant array of medical and healthcare products, personal care items, household products, and photo processing services. Most drugstore chains also have online stores, and some even house medical clinics to treat common illnesses and minor injuries. In order to provide the best customer service, pharmacy retailers need a robust network that can support fast and secure credit card transactions, efficient back office systems, and today’s high-bandwidth applications. In this competitive field, downtime is not an option. Here are just some of the ways that Hughes Managed Network Services have helped leading pharmacy chains serve their customers better.

High Availability Network Enhances the Customer Experience

One of the nation’s top drugstore chains found that it was outgrowing its communications system. Bandwidth-hungry applications such as photo processing, videoconferencing, and third-party loyalty marketing programs were swamping the chain’s network capacity across its retail operations—not to mention making it a struggle to provide suitable backup for each store. It was time for a new network design.

In addition to solving the bandwidth challenge, the retailer wanted a network that would ensure that security policies were tightly controlled while providing flexible, dynamic allocation of available bandwidth. The company needed to meet tough security regulations and protect its private network while enabling third-party applications to run over the same physical network.

To read more, download this case study below.