Make Your Associates Valuable To Your Customers By Bob Johns, associate editor
One of the best things about being an editor for Integrated Solutions For Retailers magazine and Retail Solutions Online is being able to talk with true innovators in the retail industry. I recently had the chance to speak with Matt Douhan, CIO of C. Wonder and J. Christopher Capital, and Claire Chambers, CEO and founder of Journelle. The one thing that really stood out in our conversations was a drive to be different in the retail space.
Featured Integrated Solutions For Retailers Article
Servicing The Customer In A Multichannel World By Kathy Kiely-Skaggs, UTC Retail
It comes as no surprise that consumers expect to have flexibility in their shopping channel options and still demand a consistent, high level of service in whichever channel they choose to use.
Guest Expert Series
5 Multichannel Trends That Impact In-Store Merchandising By Gail Tanner, director, social media and mobile marketing, Frank Mayer and Associates, Inc.
Gone are the days when an in-store merchandising company can put a solution on the floor and think of it as impacting what happens in the store only. Consumers shop in a world that is becoming increasingly multichannel, but they operate in a mindset that is decidedly cross-channel.
POS Renovation Sparks Vast Growth For Specialty Retailer A new franchised business is opened every 8 minutes of every business day, as noted by Franchise Consultants, Inc. That’s a lot of revenue to manage, considering the average royalty fees range from 3% to 6% of monthly gross sales. Rocky Mountain Chocolate Factory (RMCF), a franchisor, recently made the decision to standardize POS hardware and software at all of its franchise locations.
A Survivor’s Strategy For Retail For several quarters now, the retail universe has been in the midst of a nerve testing shake-up. Current Consumer behavior — vacillating somewhere between cautious and traumatized — is continuing to wreak havoc on the efforts of retail planners and decision makers. The unprecedented dilemmas and challenges they face require an information base that must be "re-calibrated" almost continuously, to respond to the latest trends as they emerge.
Using Video To Enhance Customer Experience Delivering the best possible customer service is critical to retailers' success in today's ultra-competitive environment. Traditionally used exclusively for security purposes, video can be used to significantly enhance the service provided to customers.
Get Smart About Smartphones By Simon Thompson, Esri
Today's smartphones are making retail marketing and store operations divisions look dumb, and that's a serious problem. As a consumer device, the average smartphone is a boon that offers easy access to the Internet and constant contact with Facebook, Google+, and other social media apps.
Know Your Customer To Become Truly Omni-Channel By Bob Johns, associate editor
In order for a retailer to become truly omni-channel, it must be able to view the customer through every interaction that occurs whether it be online, mobile, in- store, or over the phone. This one view of customer interaction is key to understanding your customer, who they are, their spending habits, and their opinion of your company. This is key to understanding the total lifetime value of the customer.
RetailNOW July 29 to August 1, 2012
Mandalay Bay Resort and Casino | Las Vegas, NV
RetailNOW is the premier convention and expo for all professionals in the retail technology industry. It’s where the industry meets each year to become educated on new business trends, emerging technologies, and best business practices along with exploring a diverse exhibit hall with more than 150 booths featuring the latest products in the retail technology industry.
Perlick Corporation manufactures and supplies a full line of bar and beverage dispensing equipment for restaurants and residential homes. The company manufactures the equipment In its 300,000 square foot facility.
ClearCommerce® Engine 5.10 (Engine 5.10) is the industry's leading fraud prevention and payment processing software for card-not-present businesses and provides a highly secure, reliable, and scalable solution to enterprise merchants and service providers on multiple platforms.
Budgeting for an expense that can behave erratically from month to month can be a challenge. Between creating the original budget, adjusting to successes and failures of the past year, and working within your established budget over the course of the year, there are numerous factors to understand and control.
Erin Harris, associate editor, interviews John Ramsey, senior product manager for managed security at MegaPath on the compliance challenges surrounding security that retailers currently face.
ISR Digital Edition
Integrated Solutions For Retailers is excited to announce the release of its latest version of the magazine's digital edition. The June 2012 edition is fully optimized for mobile devices and features the latest technology to speed up page loading times and enhance the reading experience. Enjoy!