POS Upgrade Strategies: Omni-Channel Operations Now Shape POS Decision-Making

This retail solutions brief covers the advancement of the POS system from simply being used by checkout to serving as the “in-store nucleus powering an expanding array of activities.” Today’s POS systems must be able to handle in-store pickups and returns of digitally, socially, or in-store purchased items.

Another expanding function of the POS system is taking a look into inventory. Not just inventory in the store, but at all enterprise locations along with warehouses and distribution centers.

The top three POS “pain points” identified by retailers in June 2011 RIS research were “need to add mobile commerce functions,” chosen by 47.4 percent of respondents; “not aligned with future needs” (39.5 percent) and “e-commerce divorced from store” (34.2 percent).

This brief also talks about the higher stakes for POS upgrades, hardware maintenance being a cost concern, POS opportunities during a transitional period, software options through virtualization, mobility in omni-channel efforts, and mobile POS.

Download this brief below to read more about these topics.