5 Recommendations For Retailers Using Workforce Management Tools

By John Orr,  senior vice president of retail strategy and execution, Ceridian HCM

For retail corporations, as with companies in all other corners of the business world, resources can be scarce and every dollar must be allocated wisely. To that end, many merchants are using workforce management tools to make sure they strategize well how to utilize the finite amount of labor at their disposal.

This can be difficult for many retailers. If too many employees are being deployed in a certain location, or only at certain hours, it can damage the company’s ability to properly address all customer service concerns.

Ceridian recently held a webinar to discuss this dilemma. I met with Paula Rosenblum, managing partner at Retail Systems Research, to discuss the ways companies can use analytical tools to improve the way they use their workforces.

There are no easy answers to the workforce management dilemma, but here are five helpful guidelines....

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