Retail Mobility Problems: The Symptom, Cause, And Treatment

Retail operations are complicated systems that require constant attention. Experienced professionals understand that getting even the smallest parts of operations right can mean the difference between success and failure. In today’s retail landscape, it’s important for stores to be as lean and productive as possible. A common technique for maximizing productivity is arming employees with the tools they need to be successful, including mobile devices. But, what happens when these tools are underperforming?

The Symptoms

There’s no such thing a small interruption on the retail floor. When a device fails and an employee is forced to leave the floor and return to the stock room, money is lost. Something as simple as replacing a battery or re-charging a device can take upwards of 15 minutes. That’s 15 minutes of lost productivity or even worse, it’s a missed opportunity with a customer. In fact, 60% of workers can’t run their devices for a full-shift because their batteries die too soon. Oftentimes old batteries are repeatedly cycled through the floor causing numerous failures and interruptions. Imagine the impact this productivity drain is having on your operations.

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