Podcast

Retail WFM — Enhancing Customer Service While Maximizing Efficiency

Source: Axsium Group

Join Bob Johns, editor with Integrated Solutions For Retailers magazine, as he discusses the major changes in workforce management (WFM) with Bob Clements, senior VP at Axsium Group. WFM has become more about maximizing associates skills to enhance operations and customer service and less about strictly cutting costs for retailers. Here, Clements comments on how the industry is changing and how retailers can capitalize on these changes.

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Axsium Group