Retailers And The HCM Wheel Of Success And Outcomes

By John Orr,  senior vice president of retail strategy and execution, Ceridian HCM

Read Part 1 | Part 2 | Part 3

It’s about Employee Retention and Engagement Increasing Customer Satisfaction—and Profits. Fueling the HCM Wheel of Success, New Technologies Help HR, Operations, Finance and IT to Converge

This is the final article in a four-part series exploring how human capital management and the current technology for it have improved retailers’ success with both employees and customers. Retailers that promote a workplace culture and systems that support the work–life balance of store associates have the ability to influence customers’ experience in a positive way—and see increases in productivity year over year. Modern HCM technologies enable and advance this culture by keeping the basics of the employment lifecycle out of employees’ way—and easy for them to manage on their own.

Here we mean not only software-as-a-service (SaaS) that lives in the cloud: We also mean just one system that provides a single access point to more accurate information about employees. This scenario features real-time processing for as much or as little of HCM as needed for the business. At the core of these systems are HR, scheduling, time and attendance, payroll, tax, employee assistance programs, and benefits administration. Working as one, on this single application with one data set, they infuse pillars of the employee lifecycle with efficiency, accuracy, speed, and ease of use—which benefits retailers and the lives of their people.

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