Article | September 20, 2007

Silos And Point Solutions: The Perfect Storm By Eric Olafson, Tomax Corporation

Source: Innovative Retail Technologies
In "Silo Busting," Ranjay Gulati notes that most businesses are unable to directly address the customer due to the presence of pervasive silos (Harvard Business Review, May 2007). Retail enterprise silos are profoundly entrenched. In every chain, an insidious ‘us and them' mentality exists as a friction against efforts to connect strategy with in-store execution. Used with permission from Integrated Solutions for Retailers magazine

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