Why You Should Capitalize On Self-Service Kiosks

The use of self-help kiosks has continued to grow over the past decade among customer-facing businesses. Self-checkout systems, ticket-pickup stations at theatres or airports, and DVD rental stations have all followed the acceptance curve of Automatic Teller Machines (ATMs). The easy convenience for consumers has driven user acceptance, while the advantage of increasing organizational productivity and reducing labor costs for business make this a win-win for all concerned.

This paper will outline the benefits along with the challenges of the self-help kiosk for businesses, as well as highlight the most cost-effective and enterprise-efficient options for utilizing the self-help kiosk to its greatest potential.

Self-help Kiosks

Benefits

Given their popularity, it is not likely that the trend toward use of these “convenience stations” will subside or the marketplace revert to strictly labor-staffed services. For many consumers, interaction with self-help kiosks seems faster and easier than dealing with a human being. In fact, the presence of self-help kiosks has become so ubiquitous, that the absence of these convenience devices can prove irksome to many consumers who have become accustomed to pumping their own gas, checking out their own library books or even acting as their own cashier in a grocery store.

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