Tyco Retail Solutions Achieves ISO Certification For Global Center Of Excellence

Global Security Management Center Leads the Way in Customer Quality, Efficiency and Responsiveness

Tyco Retail Solutions, a leading global provider of retail performance and security solutions sold direct and through authorized business partners worldwide, recently announced that its Global Center of Excellence (GCOE) in Birmingham, Alabama has achieved the ISO 9001:2008 quality standard. The GCOE is the first centralized application engineering and program management center in the security industry, and within Tyco, to attain this recognition of quality. 

Established by the International Standards Organization, ISO 9001:2008 sets a global standard for quality assurance processes to ensure that a company’s products and services are among the best in the world. The ISO 9001:2008 standard is a demanding certification level with stringent auditing, management reviews, and process improvements. The standard identifies requirements designed to help companies create and maintain procedures to ensure quality in their products and services. 

The GCOE, which provides customers with a centralized approach to managing and integrating the company’s worldwide security systems, implemented the regulations as a way to confirm its commitment to its global customer base, and demonstrate its dedication to providing high-quality services and innovative technologies. 

“With the accelerating trend of globalization in retail, this ISO certification is significant in providing our global customers a unique and reliable framework for managing deployments,” said Tony D’Onofrio, Vice President of Global Accounts and Source Tagging, Tyco Retail Solutions. “Our Center offers a differentiated service for global retailers wanting to ensure repeatable and consistent technology roll outs. Based on Tyco’s proficiency in deploying large scale, comprehensive retail performance and security solutions, many leading global retailers have already benefited from our highly standardized installation approach.”  

“The GCOE is always looking for ways to improve its internal operations to not only support the efforts of ADT Global Accounts, but also to build opportunities for the design and deployment of large-scale global security projects for customers across the globe. The drive to achieve the ISO standard was a natural fit,” said Daryl Haga, director of GCOE.  “As a global organization with a centralized team that speaks 14 different languages and addresses various regional markets, the process required significant effort and coordination to achieve this milestone. We have always prided ourselves on providing exceptional quality in Engineering, Application, and Program Management services and this certification validates our outstanding level of commitment to our customers.” 

About Tyco Retail Solutions  
Tyco Retail Solutions, a unit of Tyco International, is a leading global provider of integrated retail performance and security solutions, deployed today at more than 80 percent of the world’s top 200 retailers. Customers range from single-store boutiques to global retail enterprises. Operating in more than 70 countries worldwide, Tyco Retail Solutions provides retailers with real-time visibility to their inventory and assets to improve operations, optimize profitability and create memorable shopper experiences.

The Tyco Retail Solutions portfolio for retailers is sold direct and through authorized business partners around the world. For more information, visit www.tycoretailsolutions.com.