WFM: Stores Catching Up With Technology

Legacy systems replacement and SaaS adoption are driving a retail workforce management solutions refresh.

In this age of customer centricity, retailers are actively focusing on improvements to the direct link between workforce management and the customer experience. Recent data from Retail Systems Research reveals just how tightly the two are connected; more than 80 percent of leading and average-performing retailers admit that in the past three years, their workforces have become more important to enabling the all-important customer experience. Nearly 60 percent of retailers say the need to meet the demands of consumers for better customer service and improving top line performance by offering a different/more enjoyable shopping experience are their greatest WFM challenges.

But, has the sophistication of their WFM applications kept up with the demand for the timely and precise analytics necessary to optimize those workforces?

Brand new research from Integrated Solutions For Retailers indicates they’re not. A survey of more than 166 retail executives spanning virtually every size and segment reveals a WFM technology infrastructure that largely predates the analytic and real-time processing and delivery capabilities offered by modern WFM solutions.

Download the full white paper below to learn more.