Workforce Management: An Opportunity To Save

All organizations have processes for scheduling, managing, communicating with, tracking, and paying their employees. But these workforce management processes are often fragmented across the enterprise in functional and operational silos. Each process requires vast amounts of administrative effort that can be time-consuming and error-prone.

The goal of any organization is to ensure that the right people with the right skills do the right jobs at the right time—and at the lowest possible cost—to ensure the optimal balance between labor and demand in the workforce supply chain. Maintaining this optimal balance provides compelling return on investment (ROI) by eliminating inherent inefficiencies in managing and deploying labor forces—still one of the largest single expense items for many organizations.

Workforce management processes are time-consuming and often fragmented because of disparate systems across the enterprise. These processes include tracking employee hours worked and calculating pay earned, assessing staff availability and qualifications for scheduling, generating and distributing schedules, managing FMLA and other employee entitlements, and handling travel requests and expense reports. The processes often involve administrative efforts that are prone to error with costly results such as correcting overpayments, understaffing of critical jobs, and poor customer service.