Workforce Management Upgrade Drives Sales At Pier 1 Imports

This Ceridian Dayforce case study takes a look at Pier 1 Imports, a retailer employing 20,000 people across 49 states and Canada. For its first 49 years in business all scheduling was done using a mix of pen, paper, Excel, and Access. Thanks to the dedicated work of senior manager of Store Operations Lee Crowell and his team, the system worked well through seven substantial in-house upgrades, says executive VP of Stores Sharon Leite.

The homegrown system was sophisticated enough to integrate traffic counters that enabled demand curve analysis and management. But Crowell and Leite both knew an upgrade was inevitable. In fact, Crowell says the late-stage development of the old scheduling system at Pier 1 was part of a grand exercise in self-discovery that helped the company discern its needs in preparation for purchase of an off-the-shelf, automated labor scheduling system.

Leite and a team of Pier 1 executives began their new WFM solution search at the National Retail Federation’s Big Show. Two goals drove our search,” says Leite. “Our old system told us that intelligent WFM could be leveraged as an offensive tool to drive sales by giving us an opportunity to be more scientific and proactive with scheduling, better aligning store associates to customer demand. We also knew that we could become more efficient with our labor and management budget,” she explains.

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