Six Sigma: Five Things To Consider For Your Retail Environment

By Tim Duckworth, Director of Quality and Plant Operations, ExpressPoint Technology Services

There are five points to consider when trying determining if your service provider has successfully implemented a Lean Six Sigma program:

1. Sustained continuous improvement- Your provider should demonstrate an ongoing cycle of continuous and sustained process improvements. Without focusing on this element, success tends to be short lived and reverts back to poor performance. In addition, it should be common practice to revisit processes on a timely basis to gain further improvements...