About Mainstreet

Simplifying the support of in-store systems is Mainstreet’s mission.

Our company was established in 2003 by key executives who had started and operated one of North America’s largest, independent retail technology service companies. Their expertise has resulted in a well-run, highly nimble company that understands the mission critical nature of store systems while taking a creative approach that delivers the greatest value for our clients.

Mainstreet’s strength is in board and component level repair, staging and integration services for Multi-Vendor POS, peripherals, self checkout, scanners, debit/credit terminals, signature capture and wireless devices. We support retail from the POS to back office to warehousing and distribution with flexible, hybrid programs tailored to the unique needs of our retail, OEM and 3rd party service clients.

• Service Express: Repair & Advanced Exchange options drives lower cost of service than traditional programs.
• Store in a Box: Staging & Integration Services designed for single store/device implementations through to national, chain-wide technology deployments
• Store on Demand: Warehousing Pick & Ship for Just in Time Inventory Management simplifies deployment of multi-vendor, best of breed in-store technologies
• Asset Management & Warranty Management: Maximizes our clients' warranty recovery.
• Life Cycle Management: Refurbishment/upgrade/repair of existing systems extends their useful life and protects your investment; trade in; remarketing; e-disposal programs.
• Parts & Equipment Sourcing -- world wide sourcing network enables us to deliver reliable and cost effective parts, components, and whole units including hard to find equipment/models.
• Service Express Portal provides anywhere, anytime access to service call placement and management
• Self Directed Maintenance Support: designed to deliver retailers with a cost-effective, responsive source of parts, components, and repairs to augment their internal resources and drive operational efficiencies.
• E-Disposal Services, environmentally responsible disposal solutions with certificates of secure destruction in accordance with EPA requirements.

• Client Directed Service Programs: We recognize that each retail chain has unique support requirements. Our service programs are customized by the retailer with flexible options to deliver an optimized, hybrid support solution that drives the maximum performance to price benefits.
• Reduced Support Costs: Board level repair reduces whole parts usage, reduces scrap, extends product life and helps drive a lower cost of service without sacrificing performance or quality. We reduce freight and handling costs by eliminating multiple movements of parts/components throughout the service chain.
• Ability to Support Equipment Long After the OEM Withdrawal from Service: A key benefit for many retailers who do not need or want to keep pace with OEM’s new product introductions. We provide retailers with the flexibility to migrate to new technologies at their own pace.
• Extending Product Life: Our core focus on service assures our clients of our commitment to extend the service life of in-store systems and protect the clients’ existing investment.