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Guest Series Part 4: Workforce As An Asset
11/10/2011
Today's HR manager is a multi-faceted leader with a seat at the executive table. Companies have recognized that its people are also assets, just like machinery, accounts receivables, inventory, and intellectual property. Like any other asset, human capital requires optimization and close management. By Peter DiMaria, Accu-Time Systems, Inc.
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Guest Series Part 3: 10 Questions That Define The Budget For Your Interactive Project
10/19/2011
Defining objectives, requirements and a budget are important disciplines to exercise before launching an in-store interactive project. By Ron Bowers, senior vice president of business development, Frank Mayer & Associates
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Guest Series Part 1: How To Drive Profitability By Optimizing Your Time And Labor Systems
7/26/2011
How can retailers go beyond time and attendance to increase profitability? This three part series explores what retailers need to do next and how to drive profitability by optimizing workforce management initiatives. By Rochelle Schard, industry and product marketing, Infor WFM Workbrain
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Guest Column: 5 Ways To Drive Customer Conversion Rates In Your Stores
7/18/2011
Same-store sales are looking a little flat and you need to find ways to deliver better results. There's still a scent of the financial melt-down lingering, but you survived that crisis and it's time to start getting the sales needle to move in a positive direction. By Mark Ryski, founder and CEO, HeadCount
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Guest Series Part 1: Making The Store As Smart As The Customer
7/15/2011
A powerful way to improve the customer experience at retail is to prepare the sales associate to be at least as smart as the customer. Allen Buchholz, executive vice president of sales and marketing, Frank Mayer & Associates, Inc.
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Guest Series Part 2: Value To The Employer
6/21/2011
In this second part of my four-part series, "Deploying ESS: Faster, Better Stronger," I will outline why employee self service is of value to employers. Each employer will derive different value from an ESS system based on the functionality they have deployed. By Peter DiMaria, president and CEO, Accu-Time Systems, Inc.
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Guest Column: What’s In Store For Talent?
6/8/2011
Worldwide retail operations are in the midst of fundamental change. And the ability to attract, motivate, develop and retain talent will decide who the winners and the losers are in the retail industry. By Bucky Couch, Managing Director, Lumesse
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Guest Series Part 3: How A Superior User Experience Goes Beyond Appearances To Drive Improved Workforce Performance
5/18/2011
This third installment of the three-part series The Case for Performance Driven Workforce Management will review performance improvements resulting from a superior user experience that delivers high adoption of an integrated and coherent workforce management approach. By John Orr, chief strategy officer, Dayforce
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Guest Series Part 3: Video Analytics For Retail - Going Beyond Loss Prevention
4/26/2011
In my last column, I noted that more and better tools to combat retail theft have come to market in recent year, including video analytics software. While video analytics is most commonly deployed in loss prevention applications, it is also very useful to address a variety of other challenges. In fact, the current trend is for non-LP groups to use video analytics to improve revenues and enhance operations. Here, then, are some operations, merchandising and customer service applications for video analytics... By Marc Holtenhoff, CEO and director, Aimetis
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Guest Series Part 2: How The Convergence Of HR & Operations Drives Improved Workforce Performance
4/6/2011
This second installment of the three-part series will review the potential value and performance improvements organizations can reap resulting from the convergence of Human Resources (HR) with operations through an integrated workforce management approach. By John Orr, chief strategy officer, Dayforce
