Cross Channel White Papers

1. Digital Customer Experience Trends To Watch, 2013
   5/16/2013

   Digital touchpoints support an increasingly large percentage of the overall customer experience. 2012 saw the emergence of several important digital customer experience trends that will gain momentum as firms look to unify the cross-touchpoint experiences they deliver in 2013. This report outlines key trends that will make up the landscape that customer experience professionals will be working in as they take strides to improve their digital customer experiences in 2013.

2. Mobile On The Move
   5/14/2013

   A recent survey of close to 100 retailers revealed that merchants are becoming more comfortable with mobile technology, in part with help from solution providers. Now perceived as less of a disruption, mobile is moving steadily towards saturation in retail.

3. glassybaby Streamlines Multi-Channel B2C/B2B Business With Integrated POS Solution
   5/9/2013

   glassbaby is a retailer in the giftware industry, selling colorful votive candle holders. Previously, their operations were running on QuickBooks and CAM Commerce for POS which could no longer efficiently support their growing business, so glassbaby turned to NetSuite to overcome their challenges.

4. A Single Commerce Platform For Channel-Agnostic Retailing
   5/9/2013

   How a unified approach accelerates the journey to omnichannel, creating competitive advantage along the way.

5. QlikView on Mobile: Beyond Reporting
   3/27/2013

   This QlikView White Paper addresses the market for mobile BI (business intelligence) and QlikView’s unique approach to delivering insight on the go. There is a fundamental difference between providing predefined reports and visualizations with limited data on mobile devices, and enabling true Business Discovery for mobile workers.

6. Business Discovery: Powerful, User-Driven BI
   3/27/2013

   The promise of business intelligence (BI) software is to enable decision makers at all levels in an organization to leverage data for business advantage—to explore data, draw insights and meaningful conclusions, and make better decisions.

7. What Makes QlikView Unique
   3/27/2013

   “What is special about QlikView? How is it different from other software?” Some who ask these questions have experience with traditional BI (business intelligence) reporting solutions and want to understand QlikView in that context.

8. Social Business Discovery: Optimizing Decision Making
   3/27/2013

   BI software has long been touted as the route to insight and better business decisions. But powerful business insight comes not just from data, and not just from what one person sees and thinks. It comes from the combination of varied viewp

9. The Connected Consumer’s Path To Purchase
   2/26/2013

   With so many consumers now shopping online across all of their devices, merchants who want to stay ahead of the commerce curve (and their competition!) need to consider all of the ways a shopper may interact with their brand over the course of a single sale. Proper planning is a must. In our first in a series of eCommerce infographics, we map out what an average sale in today's multi-device world might look like.

10. How Omni-Channel Impacts Your In-Store Merchandising
    2/14/2013

    Omni-channel seems omnipresent in most discussions about the future of retail. The term refers to connecting the store, the web and the mobile web into a seamless experience that embraces the reality of a varied path to purchase.