Downloads

  1. Flexible Omni-Channel Retailing: Truth Or Myth?
    1/30/2015

    Is a flexible omni-channel environment an option for today’s retailers? And, if so, how is it achieved? To find out, listen in as ISR’s Executive Editor, Erin Harris, talks with Sam Villanti, President and CEO of UTC RETAIL about his take on the importance of a flexible omni-channel environment and the steps to take to get there.

  2. The Enterprise Network Enables Business Innovation
    1/29/2015

    The enterprise network is the ugly duckling of enterprise technology landscape, looked at disparagingly by CIOs and often ignored by the business. The enterprise network is much less exciting than all the fancy projects like cloud, mobility, and big data. Yet the enterprise network represents the vital underpinning for all these projects and increasingly evolves into a business-critical asset for companies looking to succeed in the age of the customer.

  3. Blueprint For Omni-Channel Readiness
    1/29/2015

    The retail industry is at an inflection point, or “reset moment”, triggered by mass consumer adoption of digital selling channels, particularly “smart” mobile devices. Armed with information instantly available to them in the digital domain, consumers now take “the store” with them wherever they go, in their pockets and purses. What consumers want are relevant products and services, any time and anywhere. They don’t see selling “channels”, but rather use both the digital and physical domains together to find relevant products and services. This is the nature of omni-channel retailing, and for consumers, it’s just shopping, re-defined.

  4. Secure Your Data, Satisfy Your Shoppers
    1/29/2015

    As a retail IT leader, the rapid expansion of technology and rising customer expectations mean that you play a central role in enhancing the shopping experience—while keeping customer information safe and your company’s name out of the headlines.

  5. HCM Strategy And Execution: Bridging The Gap
    1/22/2015

    While HCM (human capital management) is a multidisciplinary field by nature, optimizing its execution requires designated, formally-trained expertise.

  6. Mobile Marketing: Driving Demand, Driving Share Of Wallet
    1/22/2015

    Why embracing the smartphone as a marketing channel is a sound strategy in the battle for discretionary consumer spending.

  7. Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy
    1/22/2015

    It’s no overstatement to say that the roadmap of consumers’ shopping journeys has shifted radically in recent years – and that these journeys continue to change shape as new personal technologies and apps, accompanied by an avalanche of data, are adopted by shoppers worldwide. To take just one example, Oracle’s research reveals that when faced with an out-of-stock situation, 92% of consumers will not wait for a desired product to come into stock. Instead they will find an alternate source for purchase, including buying the item directly from the brand manufacturer.

  8. Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?
    1/22/2015

    It’s a new year, but retailers seem to be running the same race they were in 2014 and searching for a finish line that always seems beyond their reach. Retailers are well aware of the challenges of “getting the price right” and strategically managing pricing in all of their retail channels, but in 2014, consumers and media alike became consumed with the notions of “consumer price transparency” and “competitive price intelligence” that put retailers pricing tactics under a strong microscope.

  9. 5 Keys To The Digital Experience Equation: Leveraging, Customers, Content And Context
    1/6/2015

    The digital commerce evolution has transformed the traditional path to purchase. To deliver inspired selling experiences that meet an infinite number of unpredictable customer needs, the digital shopping experience must have all content and data available and ready to dynamically filter and adapt in an instant. Today the customer experience is comprised of multiple touch points, brand exploration, research and purchasing as part of the same experience.

  10. Enabling Commerce Anywhere In Grocery Retailing
    1/6/2015

    In high volume, low margin grocery retailing, merchants have to be on their toes when it comes to driving customer demand and loyalty. This comprehensive eBook details the essential steps required to enable a commece anywhere strategy in grocery retail. With specific attention to developing a strategy, optimizing inventory, ensuring planning is targeted and scientific, and the power of real-time analytics will provide the reader an actionable plan for success.

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