Downloads

  1. Engaging Shoppers With In-store WiFi
    4/14/2014

    By the time many retailers started talking seriously about mobility, the “mobile invasion” had already occurred – and it’s quickly reshaping how consumers shop. Forward-thinking retailers moved fast to leverage this trend for greater customer engagement.  For those who haven’t fully embraced mobile, now is the time to get in the game. More than half of U.S. consumers own smartphones, and those who don’t are adopting them at a steady pace.

  2. 6 Steps Retailers Should Take Today To Reduce Out-of-Stocks
    4/14/2014

    Retailers know that stockouts impact financial performance and customer satisfaction, yet relatively few have measured and implemented solutions to improve their merchandise availability. But that’s changing – quickly and dramatically.

  3. Where Perception Meets Reality: The Omni-Channel Retail Customer Experience
    4/14/2014

    Lest there was any semblance of uncertainty concerning consumers’ cross-channel shopping behavior (or perceived lack thereof), allow us to eliminate that doubt. CFI Group survey data reveals that virtually everyone is a cross- channel shopper; 95% of consumers—with very little demographic variance—say they frequently or occasionally shop a retailer’s website and store.

  4. Quick How-To: Secrets For Mobile E-Commerce Success
    4/10/2014

    The mobile market is one of the fastest growing opportunities for retailers looking to drive sales and gain a competitive advantage. People are now spending more time on mobile devices than they are watching TV or on a desktop computer. Goldman Sachs predicts that global ecommerce sales made via mobile devices will top $638 billion by 2018. That’s roughly equal to all global ecommerce sales in 2013. Total online spending in the U.S. grew 14 percent in 2013, compared to single digit total retail spending according to comScore.

  5. Foot Solutions Overcomes Store-Level Data Disparity, Improves Customer Service With POS Solution
    4/9/2014

    Foot Solutions is a leading international retailer of proper-fitting, comfortable, high-performance stylish shoes, custom and over the counter inserts and technology-driven health and wellness products serving consumers across the globe. With more than 150 stores in 13 countries, Foot Solutions is the world’s largest health and wellness franchise dedicated to foot care.

  6. True Workforce Optimization Requires Going Beyond The Vital Signs
    4/8/2014

    Managing a retail operation in today’s hyper-competitive market place requires visibility to key performance indicator (KPI) metrics that serve as the vital signs of operational health.  In this first in a three part series we will examine one such KPI, and explain why taking things at face value may lead to some unexpected and undesirable results.

  7. Wine Retailer Opts For Hybrid Solution
    4/7/2014

    Capturing a clear image of the denomination on a bill deposited in a cash register or the label on a $2,000 bottle of wine requires a high-definition IP camera, but if your video recorder limits your options to analog only, what do you do?

  8. Allocation, Logistics And Omnichannel Fulfillment
    3/31/2014

    Consumer demand for low-cost/no-cost fulfillment and on-time performance is only getting greater. While meeting that demand is forcing significant and sometimes painful change on retailers as they re-architect the fundamentals of fulfillment, the change is bearing fruit for early adopters.

  9. Retailer Devices Vs. Consumer Devices
    3/26/2014

    Let’s first define what is meant by retailer devices and consumer devices. Retailer devices are the mobile computers used to communicate data to and from retail applications as well as to communicate by voice between store associates and store customers.  These are the devices sold by companies such as Motorola Solutions, Honeywell and Datalogic.  They are also call rugged devices and that term seems a fit dated.  These retailer devices are now available in two forms of resilience, durable and rugged. 

  10. Trasluz Casual Wear Improves Logistics Processes With RFID Solution
    3/25/2014

    Trasluz Casual Wear launched its business operations in 1999 with the objective of becoming an established brand in the children’s fashion industry. Based in Burgos (Spain), the company designs and sells clothing for children aged between 2 and 16.