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  1. In Retail, Every Phone Call Counts
    10/2/2014

    Picture this: You only have one employee at the front desk. There’s a customer in the store asking that employee a question. Then, suddenly, the phone rings. What's the employee to do? If he abandons the customer to answer the phone, that customer will feel neglected. Yet if he lets the phone ring to finish with the patron, the odds are greater than not that whoever's on the other end won't call back. If you don't answer the phone, there's another business out there that will.

  2. 5 Key Business Drivers For Labeling In A Global Supply Chain
    9/30/2014

    In today’s fast-paced global economy, it’s critical to identify, understand and measure how certain business drivers impact your supply chain and your company’s business growth.  To do so, you must consider the critical role that labeling plays in meeting the demands of key business drivers. These drivers can have a significant influence on the performance and overall success of your business. 

  3. 72% of Consumers Splurge On Themselves – But What Do They Buy?
    9/26/2014

    Consumers do not seem hesitant to splurge on themselves, particularly since data shows that overall U.S. consumer confidence in personal finances is higher now than one year ago. The majority of U.S. consumers take opportunities to splurge – but their choices on what that splurge involves vary widely.

  4. Avoiding Analysis Paralysis
    9/25/2014

    Three Easy Steps for Migrating to IP Video.

  5. Retail RFID – Improving The Customer Experience Means Increasing Demand For Source Tagging By Suppliers
    9/25/2014

    As Retailers expand the implementation of item-level RFID, how do suppliers meet the requirements placed on them for source tagging? Initiatives by retailers’ to-date have largely been focused on inventory management of specific products and tagging of the items done in the DC or store.  But as retailers go beyond modest-scope goals and tagging of specific items such as shoes, bras and denim the shift to source tagging by retail suppliers will continue to grow.

  6. The Mobile Movement At Whole Foods Market
    9/24/2014

    Whole Foods Market is the leading natural and organic food retailer. For Store Team Leaders (managers or STLs), it is critical to keep constant tabs on the pulse of overall store performance, as well as the performance of individual departments. Having sales and operations information in the palm of their hand is no longer a luxury – it’s a necessity.

  7. Mobile Success At The Container Store
    9/24/2014

    The Container Store currently has 60 stores across the US with an annual sales growth in the double digits. The Container Store partnered with MicroStrategy to build a mobile app for their store leadership teams that provides them with information such as sales recaps, payroll performance, and trend reports. Store managers are now able to compare sales per payroll hour to customer-facing payroll hours so they can better manage personnel hours and their stores

  8. Clothing And Shoe Retail: The Buying Preferences Of In-Store Vs. Online Consumers
    9/18/2014

    This report highlights what people care most about when shopping for clothing or shoes in stores and online. CivicScience’s capabilities allow us to go deeper than just basic demographics, providing a rich profile of these buyer segments.

  9. Personal Electronics Retail: The Buying Preferences Of In-Store Vs. Online Consumers
    9/18/2014

    This report highlights what people care most about when purchasing personal electronics in stores and online. CivicScience’s capabilities allow us to go deeper than just basic demographics, providing a rich profile of these buyer segments.

  10. Omni-Channel Fulfillment Automation
    9/17/2014

    How custom, automated shipping logic drives faster fulfillment with fewer resources.

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