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ExpressPoint Technology Services is a sponsor for the recently published study from the Aberdeen Group that examines how service organizations are implementing improved warranty operations into their systems to increase their bottom line performance and reduce overall warranty claims.

The study, "Forging the Warranty Chain", shows that Best-In Class organizations are increasingly implementing a group of systems that tie the operational aspects of warranty processing together with analytics from an increased warranty performance knowledge base. This creates an improved process that decreases the overall amount of warranty claims. Of the over 170 companies who participated in study, 70% of the Best-In Class companies responded that they have an integrated warranty and service management organization and 69% of them are using automated warranty claims processing systems.

ExpressPoint Chairman and CEO, David Anderson explains that as a provider of warranty services, processing more than 10,000 warranty claims on behalf of customers last year, the Company partnered with the Aberdeen Group to learn more about effective warranty management initiatives within the industry and provide their customers with the opportunity to make better informed decisions about their warranty management processes. "Offering warranty processing services on products manufactured by more than twenty computer and point-of-sale equipment manufacturers allows us to provide our customers with the streamlined warranty management services that this study demonstrates and that customers want. Partnering with Aberdeen on this study validates our strategies," said Anderson.

ExpressPoint and the Aberdeen Group have an established relationship and have partnered on other studies including, "Revisiting Reverse Logistics in the Customer-Centric Service Chain" and "Optimizing the Service Chain." These studies, along with the new report, "Forging the Warranty Chain", can be downloaded at www.expresspoint.com

About ExpressPoint's Chairman and CEO David Anderson David joined ExpressPoint in November of 2002 bringing with him an extensive background in executive level management including positions at IBM, Tricord Systems and PRAGMATEK Consulting Group. He holds a Masters of Science degree in the Management of Technology from the University of Minnesota and a Bachelor of Science degree in Electrical Engineering from North Dakota State University. Under David's leadership, ExpressPoint opened its successful El Paso, TX distribution location and Juarez, MX repair facility.

About ExpressPoint Technology Services
ExpressPoint is a multi-vendor provider of point-of-sale and pc-based depot repair and inventory management services. We specialize in high quality, tight turnaround repair with the built in flexibility needed to meet individual customer requirements.

For more information about ExpressPoint Technology Services, please visit our website at www.expresspoint.com or call our toll free line 1-866-473-7247

SOURCE: ExpressPoint Technology Services