Products and Services
Workforce Management
•Product Sheet: Workforce Management
Improving workforce management is a universal theme across retail enterprises. Whether it is making store associates more productive, giving store and field managers the tools they need to optimize operations, or providing headquarters personnel with the enterprise-wide visibility and control to drive greater efficiency and profitability, workforce management is the key to economic success.
RedPrairie offers the retail industry's only end-to-end suite of workforce management applications for store operations, supply chain replenishment and headquarters visibility and control. RedPrairie's comprehensive Workforce Management suite covers all areas of store, supply chain and headquarters operations. Key workforce functional areas covered include:
- Demand Planning – Consumption-driven, traffic-based workforce planning with "what if" modeling and simulation capabilities ensures the right number of workers with the requisite skills will be available when needed to meet customer demand.
- Schedule Optimization – Matches labor supply and constraints with skill sets, preferences and work rules to schedule just the right people with the right skills at the right times to optimize workforce utilization and customer service.
- Task Optimization – Assigns and schedules tasks, and balances workflow, to ensure priority tasks are completed and there is appropriate coverage for all store and distribution requirements.
- Learning Management – SCORM compliant blended learning management of instructor-led and eLearning courses, with certification tracking, course-authoring tools, self-service kiosks, and correlation of training to performance to ensure all workers have the proper skill sets and certifications to perform their assigned tasks.
- Measurement & Compliance – Measurement of performance against expectations, tracking of time and attendance, monitoring indirect time, calculating incentives, and evaluating compliance with work rules improves workforce performance.
- Enterprise Visibility & Analytics – Enterprise-wide dashboards and analytics provide worker balanced scorecards, predictive event management and enterprise workforce KPIs and reporting.
•Product Sheet: Workforce Management
