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CURRENT ISSUE

NFC Benefits Go Well Beyond Mobile Payment Applications

NFC Benefits Go Well Beyond Mobile Payment Applications

Technology’s true ROI will be seen in marketing, communications, and customer analytics.

Integrate On-Premise And Cloud To Optimize Video Surveillance Deployments

Integrate On-Premise And Cloud To Optimize Video Surveillance Deployments

Hybrid solutions combine fast local access with the cloud’s scalability and cost savings.

Location-Based Analytics Turn Customer Traffic Data Into Insight

Location-Based Analytics Turn Customer Traffic Data Into Insight

Sophisticated solutions give retailers real-time tools to track and influence in-store behavior.

HCM/WFM: A Retailer’s Best Friend

HCM/WFM: A Retailer’s Best Friend

As distracted consumers have more purchasing options than ever before, increasing the in-store customer experience through an engaged workforce is critical.

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IN-STORE SYSTEMS/OPERATIONS INDUSTRY PODCASTS

  • Leverage Digital Signage & Kiosks To Improve Customer Experience
    Leverage Digital Signage & Kiosks To Improve Customer Experience

    As always, we're here to help retail executives make informed decisions about technology and operations solutions for all their sales channels. In that spirit, our discussion topic today is improving the customer experience in the store. Our guest today, to help give us an expert’s point of view, is Alexandra Sneed, marketing manager for Verizon Enterprise Solutions.

  • The Continuously Evolving Receipt
    The Continuously Evolving Receipt

    Receipts are evolving right before our eyes. From digital options to coupons and advertisements, the role of the receipt is continuously evolving in retail. Here Bob Johns, editor with Integrated Solutions For Retailers magazine, talks with Jon Levin, product integration manager with Star Micronics, about the changing role of the receipt.

  • Mobile’s Impact On Retail

    Mobility is changing retail both for the customer and the associates. Here Bob Johns, editor with Integrated Solutions For Retailers Magazine, talks with Kevin Price, founder and CEO of AccuCode to discuss how retailers can deal with the changing mobile environment.

  • Retail WFM — Enhancing Customer Service While Maximizing Efficiency

    Join Bob Johns, editor with Integrated Solutions For Retailers magazine, as he discusses the major changes in workforce management (WFM) with Bob Clements, senior VP at Axsium Group.

  • WFM Is Conquering Real-World Issues In Retail

    Workforce management (WFM) is taking the lead in in helping retailers deal with shrinking margins and slim budgets. Join me as I sit down with Jim Hoefflin, president and CEO of Empower Software Solutions, to discuss how WFM is helping retailers now, and into the future.

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SPECIAL FEATURE

Mobile In Retail: Reality Sets In Owning The Customer Experience: The CMO's New Role WFM 2014: Bridging The Execution Gap
Mobile In Retail: Reality Sets In Owning The Customer Experience: The CMO's New Role WFM 2014: Bridging The Execution Gap
With brand-new, digital paths-to-purchase, retailers are absorbing what those changes mean to their businesses — step up or get left behind. Industry reports confirm that the CMO must take ownership of the customer experience as shopper behavior and new technology transform the retail industry. In an age where big data analytics are baked-in to labor management software tools to enable retailers to execute on that data, can we be doing better?

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