In Store Systems Operations Resource Center

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WFM/HCM Solutions

WFM/HCM Solutions

Take a look at some of the leading companies helping retailers with WFM/HCM solutions in today’s rapidly changing retail environment.

WFM 2014: Bridging The Execution Gap

WFM 2014: Bridging The Execution Gap

According to Retail Systems Research, there’s a massive gap between modern WFM/HCM (human capital management) solution capability and retailers’ execution of sophisticated labor management practices. In its recent report, “WFM 2013: The Store Employee in the Customer Age,” RSR revealed that only 33 percent of retailers consider themselves highly capable of absence management and recruiting. Slightly fewer consider themselves highly capable with their hiring/onboarding and labor budgeting and planning systems. And most startlingly, well under a quarter of retailers rank themselves highly capable of forecasting and scheduling, task management, and labor analytics.

Consumer Resistance To In-Store Tracking: Now What?

Consumer Resistance To In-Store Tracking: Now What?

In the April issue of Integrated Solutions for Retailers, Matt Pillar wrote a great article about the customer centric and business benefits of the iBeacon technology. He explained that the iBeacon is a welcome addition to retail’s technology lineup not only because of the realtime, personalized offers it helps deliver to consumers, but also due to the real-time data it can capture for a business — aisle-specific dwell time, traffic counts, etc. — at a cost-efficient price.

The New Role Of LP In The Era Of Network Technology And Big Data

The New Role Of LP In The Era Of Network Technology And Big Data

Because loss is anything that detracts from the bottom line, LP’s purview is expanding. The latest technologies deliver data that has the potential to unlock insights.

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IN-STORE SYSTEMS/OPERATIONS INDUSTRY PODCASTS

  • Leverage Digital Signage & Kiosks To Improve Customer Experience
    Leverage Digital Signage & Kiosks To Improve Customer Experience

    As always, we're here to help retail executives make informed decisions about technology and operations solutions for all their sales channels. In that spirit, our discussion topic today is improving the customer experience in the store. Our guest today, to help give us an expert’s point of view, is Alexandra Sneed, marketing manager for Verizon Enterprise Solutions.

  • The Continuously Evolving Receipt
    The Continuously Evolving Receipt

    Receipts are evolving right before our eyes. From digital options to coupons and advertisements, the role of the receipt is continuously evolving in retail. Here Bob Johns, editor with Integrated Solutions For Retailers magazine, talks with Jon Levin, product integration manager with Star Micronics, about the changing role of the receipt.

  • Mobile’s Impact On Retail

    Mobility is changing retail both for the customer and the associates. Here Bob Johns, editor with Integrated Solutions For Retailers Magazine, talks with Kevin Price, founder and CEO of AccuCode to discuss how retailers can deal with the changing mobile environment.

  • Retail WFM — Enhancing Customer Service While Maximizing Efficiency

    Join Bob Johns, editor with Integrated Solutions For Retailers magazine, as he discusses the major changes in workforce management (WFM) with Bob Clements, senior VP at Axsium Group.

  • WFM Is Conquering Real-World Issues In Retail

    Workforce management (WFM) is taking the lead in in helping retailers deal with shrinking margins and slim budgets. Join me as I sit down with Jim Hoefflin, president and CEO of Empower Software Solutions, to discuss how WFM is helping retailers now, and into the future.

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SPECIAL FEATURE

Can You Meet Consumer Expectations At Any Cost?. Mobile 2014: Best Bets And Epic Fails In Retail Mobility. Supply Chain Execution 2014: Making Any-Channel Retail Fulfillment Profitble.
Can You Meet Consumer Expectations At Any Cost? Mobile 2014: Best Bets And Epic Fails In Retail Mobility. Supply Chain Execution 2014
There’s no prescriptive approach to establishing true, seamless, anychannel retail commerce, but experts agree on four imperatives to the equation. Mobile POS races to the bottom, customer service apps reign supreme, and BYOD begins to make perfect sense. Omni-channel is evolving and maturing. Retailers are turning from envisioning the future of digitalenabled shopping toward making that vision a reality.

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RETAIL INDUSTRY VIDEOS

  • Interactive Retailer STORY Gains Insights Into Customer Behavior With Video Analytics
    Interactive Retailer STORY Gains Insights Into Customer Behavior With Video Analytics

    STORY is a 2000 square foot retail store in New York with a unique approach to floor plans and store design. Every four to eight weeks the entire showroom is torn down and rebuilt with a completely different theme to tell a different ‘story’. STORY wanted to better understand how to optimize their ever-changing floor plans based on its customer’s behavior and began looking for a video analytics solution. Check out this full video case study now to discover STORY’s chosen solution and results!

  • EarthLink Business At NRF 2014: Hosted Voice

    For many retailers, omni-channel is about ensuring a consistent experience from the Web to mobile devices to the physical store. But what about the phones? What’s the experience for customers who call in, and what can you do to improve it – increasing sales in the process?

  • EarthLink Business At NRF 2014: PCI Compliance

    Can you demonstrate that ALL employees have completed and understood a formal security awareness training upon hire and at least annually? If not, you’re not PCI compliant. In this short video, learn more about the requirements and see a demo of EarthLink’s PCI portal, which makes it easier and more affordable to validate compliance.

  • EarthLink Business At NRF 2014: Wi-Fi

    80% of consumers already use mobile devices in stores to enhance the shopping experience. Wi-Fi allows you to engage those customers when they’re in your store, and also provides valuable data for analyzing shopping behavior.

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