FEATURED IN-STORE/OPERATIONS CONTENT
Modell's Sporting Goods Reduces Time Spent Scheduling By 77% With WFM Solution
As Modell’s experienced continued growth in the United States throughout the last decade, a number of business needs were identified that couldn’t be satisfied with their existing workforce management solution. Visibility was nonexistent, in terms of how stores were spending their payroll, and there was also no capability to calculate the ratio of sales to non-sales related activity in stores. In terms of scheduling, visibility was also limited.
BJ's Wholesale Club Achieves Centralized Control And Wall-To-Wall Scheduling Capability With WFM Solution
Tremendous growth and continuous expansion for the company brought on new kinds of HR and operational challenges as systems became older and outdated, while the number of employees increased. Separate systems were being utilized for time and attendance and labor management, requiring the development of an interface to share data across the two platforms. Clubs did not have wall-to-wall capability for comprehensive labor forecasting and scheduling using different staffing requirements, policies, and standards, which is considered a necessity with the growing number of employees and needs in today’s retail world.
Do the Math – Minimum Wage Increases And The Service Industry
If you are like about 1/3 of adult workers today, you probably worked in a restaurant of some sort as a teenager. Do you think the job you did was worth being paid $10.10 an hour, or even $15 an hour, which is what some striking fast food workers would like to see as their beginning wage?
CURRENT ISSUEMore In-Store/Operations Magazine Articles
IN-STORE SYSTEMS/OPERATIONS INDUSTRY PODCASTS
Leverage Digital Signage & Kiosks To Improve Customer Experience
As always, we're here to help retail executives make informed decisions about technology and operations solutions for all their sales channels. In that spirit, our discussion topic today is improving the customer experience in the store. Our guest today, to help give us an expert’s point of view, is Alexandra Sneed, marketing manager for Verizon Enterprise Solutions.
The Continuously Evolving Receipt
Receipts are evolving right before our eyes. From digital options to coupons and advertisements, the role of the receipt is continuously evolving in retail. Here Bob Johns, editor with Integrated Solutions For Retailers magazine, talks with Jon Levin, product integration manager with Star Micronics, about the changing role of the receipt.
Mobile’s Impact On Retail
Mobility is changing retail both for the customer and the associates. Here Bob Johns, editor with Integrated Solutions For Retailers Magazine, talks with Kevin Price, founder and CEO of AccuCode to discuss how retailers can deal with the changing mobile environment.
Retail WFM — Enhancing Customer Service While Maximizing Efficiency
Join Bob Johns, editor with Integrated Solutions For Retailers magazine, as he discusses the major changes in workforce management (WFM) with Bob Clements, senior VP at Axsium Group.
WFM Is Conquering Real-World Issues In Retail
Workforce management (WFM) is taking the lead in in helping retailers deal with shrinking margins and slim budgets. Join me as I sit down with Jim Hoefflin, president and CEO of Empower Software Solutions, to discuss how WFM is helping retailers now, and into the future.
|Mobile In Retail: Reality Sets In||Owning The Customer Experience: The CMO's New Role||WFM 2014: Bridging The Execution Gap|
|With brand-new, digital paths-to-purchase, retailers are absorbing what those changes mean to their businesses — step up or get left behind.||Industry reports confirm that the CMO must take ownership of the customer experience as shopper behavior and new technology transform the retail industry.||In an age where big data analytics are baked-in to labor management software tools to enable retailers to execute on that data, can we be doing better?|
MegaPath Increases The Flexibility Of Its Hosted Voice Solution With New, Faster Deployment Option
MegaPath Corporation, one of the leading providers of managed voice, data, security and cloud services in North America, recently announced a new deployment option for its Hosted Voice solution, making it easier for organizations to implement voice services quickly.
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