FEATURED IN-STORE/OPERATIONS CONTENT
Keeping Your Branch Locations Up And Running
How to maintain critical business continuity for online transactions.
Foot Solutions Overcomes Store-Level Data Disparity, Improves Customer Service With POS Solution
Foot Solutions is a leading international retailer of proper-fitting, comfortable, high-performance stylish shoes, custom and over the counter inserts and technology-driven health and wellness products serving consumers across the globe. With more than 150 stores in 13 countries, Foot Solutions is the world’s largest health and wellness franchise dedicated to foot care.
WFM: Stores Catching Up With Technology
Legacy systems replacement and SaaS adoption are driving a retail workforce management solutions refresh.
CURRENT ISSUEMore In-Store/Operations Magazine Articles
IN-STORE SYSTEMS/OPERATIONS INDUSTRY PODCASTS
Leverage Digital Signage & Kiosks To Improve Customer Experience
As always, we're here to help retail executives make informed decisions about technology and operations solutions for all their sales channels. In that spirit, our discussion topic today is improving the customer experience in the store. Our guest today, to help give us an expert’s point of view, is Alexandra Sneed, marketing manager for Verizon Enterprise Solutions.
The Continuously Evolving Receipt
Receipts are evolving right before our eyes. From digital options to coupons and advertisements, the role of the receipt is continuously evolving in retail. Here Bob Johns, editor with Integrated Solutions For Retailers magazine, talks with Jon Levin, product integration manager with Star Micronics, about the changing role of the receipt.
Mobile’s Impact On Retail
Mobility is changing retail both for the customer and the associates. Here Bob Johns, editor with Integrated Solutions For Retailers Magazine, talks with Kevin Price, founder and CEO of AccuCode to discuss how retailers can deal with the changing mobile environment.
Retail WFM — Enhancing Customer Service While Maximizing Efficiency
Join Bob Johns, editor with Integrated Solutions For Retailers magazine, as he discusses the major changes in workforce management (WFM) with Bob Clements, senior VP at Axsium Group.
WFM Is Conquering Real-World Issues In Retail
Workforce management (WFM) is taking the lead in in helping retailers deal with shrinking margins and slim budgets. Join me as I sit down with Jim Hoefflin, president and CEO of Empower Software Solutions, to discuss how WFM is helping retailers now, and into the future.
|Can You Meet Consumer Expectations At Any Cost?.||Mobile 2014: Best Bets And Epic Fails In Retail Mobility.||Supply Chain Execution 2014: Making Any-Channel Retail Fulfillment Profitble.|
|There’s no prescriptive approach to establishing true, seamless, anychannel retail commerce, but experts agree on four imperatives to the equation.||Mobile POS races to the bottom, customer service apps reign supreme, and BYOD begins to make perfect sense.||Omni-channel is evolving and maturing. Retailers are turning from envisioning the future of digitalenabled shopping toward making that vision a reality.|
Kronos Completes Recapitalization; Adds World-Class Investors At $4.5B Enterprise Valuation
Kronos Incorporated1 recently announced that it has completed its agreement to effect a recapitalization of the company through a $750M equity investment by funds managed by Blackstone and GIC.
RETAIL INDUSTRY VIDEOS
Interactive Retailer STORY Gains Insights Into Customer Behavior With Video Analytics
STORY is a 2000 square foot retail store in New York with a unique approach to floor plans and store design. Every four to eight weeks the entire showroom is torn down and rebuilt with a completely different theme to tell a different ‘story’. STORY wanted to better understand how to optimize their ever-changing floor plans based on its customer’s behavior and began looking for a video analytics solution. Check out this full video case study now to discover STORY’s chosen solution and results!
EarthLink Business At NRF 2014: Hosted Voice
For many retailers, omni-channel is about ensuring a consistent experience from the Web to mobile devices to the physical store. But what about the phones? What’s the experience for customers who call in, and what can you do to improve it – increasing sales in the process?
EarthLink Business At NRF 2014: PCI Compliance
Can you demonstrate that ALL employees have completed and understood a formal security awareness training upon hire and at least annually? If not, you’re not PCI compliant. In this short video, learn more about the requirements and see a demo of EarthLink’s PCI portal, which makes it easier and more affordable to validate compliance.
EarthLink Business At NRF 2014: Wi-Fi
80% of consumers already use mobile devices in stores to enhance the shopping experience. Wi-Fi allows you to engage those customers when they’re in your store, and also provides valuable data for analyzing shopping behavior.