Retail Marketing And Loyalty News And Resources


The 4 Black Friday Shopper Types - Infographic

What are the key shopper types retailers need to target, understand and engage with this Black Friday season?

How A Single View Of Multiple Systems Can Improve Your Customers' Shopping Experience

Opportunities abound throughout the market to increase your revenue. The promise of new sales and larger volumes from channels like web stores, Amazon or eBay make companies see dollar signs swirl around their heads.

comScore U.S. Study: 2013 UPS Pulse Of The Online Shopper™

This year’s study explores what customers expect during their online shopping experience, how mobile and social are changing buying trends and how retailers can benefit by offering an integrated sales experience. For a second year, UPS has worked with comScore to identify what options consumers want before they buy, during check-out and delivery and, if needed, returns.

Planning, Promotions, And Engagement: Pillars Of The Customer Experience

Rapidly-changing demographics and new shopping trends mean retailers must tap and analyze big data to accurately tailor the customer experience.

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  • 2013 CMO Special Report

    Today’s CMO is being called upon to break down the barriers within the retail business structure and work directly with the entire C-level to create a single direction for the company.

  • Why BI And Digital Signage Are Inseparably Linked

    Modern digital signage runs on data that feeds real-time, interactive content, proving as instructive to the retailer as it is to the customer.

  • The New Role Of The Call Center In Omni-Channel Retail

    As the touch points consumers engage on the path to the sale merge into one, the call center plays an increasingly pivotal role.

  • How bebe Fast-Tracked The Omni-Channel Odyssey

    bebe was building cross-channel inventory prioritization algorithms and CRM data visibility before “cross-channel” was cool. In a recent sit-down with CIO Hamid Mashouf, we got some insight into where bebe is headed next.

More Marketing/Loyalty Magazine Articles


  • Cell Phone Charging Station
    Cell Phone Charging Station

    Add value and drive incremental sales with mobile device charging stations. Consumers can plug in their mobile device to this convenient charging station to stay connected.

  • Customer Feedback Insights CFI Platform
    Customer Feedback Insights CFI Platform

    Providing technology and services that leverage customer feedback insights to drive financial performance.

  • NetSuite For Retail
    NetSuite For Retail

    NetSuite for Retail is the only cloud business software solution that brings together every step of a multi-channel, multi-location retail business—POS, ecommerce, CRM, marketing, merchandising, inventory and order management and financials. Only NetSuite gives you real-time visibility into your entire retail operation, accessible from anywhere at any time. With NetSuite, you get a single view of the business across all channels, ensuring that your customer, order, inventory and financial information is always up to date and that you deliver the experience your customers expect across every touchpoint.

  • CRM & Marketing
    CRM & Marketing

    Retailers need an effective marketing and customer relationship management (CRM) solution to satisfy shoppers and compete in today’s competitive retail market. A complete 360-degree view of every customer in every channel provides the insight you need to deliver personalized service, build customer loyalty and increase revenue.

  • NetSuite Retail POS
    NetSuite Retail POS

    Today’s consumers move fluidly across shopping channels, from in-store to online over a laptop, mobile phone or tablet. And they want a consistent and relevant brand experience regardless of the channel. Yet the vast majority of transactions still take place in person, making the point of sale (POS) a vital piece of the customer experience.

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  • Alliance Data Signs Long-Term Renewal Agreement With Ann Inc.

    Alliance Data Systems Corporation, a leading global provider of data-driven marketing and loyalty solutions, recently announced its Retail Services business, which manages more than 130 private label and co-branded credit programs, has signed a long-term renewal agreement to continue providing private label and co-branded credit card services for  ANN INC. brands Ann Taylor and LOFT. ANN INC. is one of the leading specialty retailers for fashionable women’s apparel, shoes and accessories.

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