FEATURED MERCHANDISE MANAGEMENT CONTENT
Planning Drives Customer-Centric Growth At Visionworks
With 620 stores and counting, the national eye care services brand supports an expanding volume and selection of merchandise with Island Pacific.
Most people don’t realize how many choices there are when it comes to designing a label or tag. Even the simplest of features can be cost-effective and can make a big impact in improving the overall retail store environment from back-office to customer experience. This white paper focuses on several features that can reduce shrink and improve customer satisfaction.
It's an exciting time for retail planning. The continued growth of the Internet and the proliferation of additional customer touch points create both new opportunities, as well as new challenges, for merchandise, channel and assortment planning. Today's Omni-channel consumer expects to seamlessly purchase the items, colors and sizes they want across every channel.
For over one hundred years, the retail industry has been gathering detailed information about customers and their preferences and using this data to plan out every inch of their floor and shelf space to maximize merchandising and increase sales of their most profitable products. However, as consumer sales have steadily migrated to the web, this concept has failed to follow. As a result, online merchants have struggled to achieve the same level of success as their retail counterparts.
Williams-Sonoma, the North America-based retailer of high-quality products for the home, made its first non-franchised foray into global omni-channel retail by opening company-owned and operated stores in Australia, including Williams-Sonoma, Pottery Barn, Pottery Barn Kids, and West Elm. Not only did the company open four brick-and-mortar locations at once, but the corresponding brands’ e-commerce sites went live simultaneously as well. To accomplish this feat, Williams-Sonoma relied on NetSuite’s SuiteCommerce retail platform.
ARTICLES FROM INTEGRATED SOLUTIONS FOR RETAILERS
Loss Prevention’s Role During Civil Unrest
We’re used to hearing about LP and AP professionals working diligently and tirelessly to protect customers and employees from the physical and emotional dangers associated with armed burglary and theft.
2013 CMO Special Report
Today’s CMO is being called upon to break down the barriers within the retail business structure and work directly with the entire C-level to create a single direction for the company.
Mobile Retailing And The Point Of (No) Return
Dealing with returns management on mobile devices is a brand-new challenge for retailers.
How An LP Manager Convinced Northern Tool & Equipment To Go With IP Video
This LP manager was able to convince this 80-store tool company to go chain-wide with IP video by proving its business benefits throughout the company.
The Rapid Evolution Of The POS
The stand-alone POS is evolving from just a checkout into a business data center that enables better customer service and increased sales.
MERCHANDISE MANAGEMENT NEWS
NetSuite Transforms Retail Business Operations At Journelle And Alton Lane
NetSuite Inc., the industry's leading provider ofcloud-based financials / ERP and omnichannel commerce software suites, recently announced that two fast-growing fashion and apparel retailers—Journelle, a seller of high-end lingerie and loungewear, and Alton Lane, a maker of men’s custom-tailored clothing, have deployed NetSuite to run their core retail business processes from order management, inventory management, financials, supplier purchasing and customer relationship management(CRM) to marketing – all from within one unified cloud-based business management platform.