Retail Mobility News And Information Retail Mobility News And Information


Are You Missing The Art Of Customer Engagement?

The sales associate platform is what I called it a number of years ago. When we talk about specialty and department store retail there is a somewhat different customer engagement model than in many other segments like grocery, convenience and quick service. These segments are focused and heavily reliant on the customer engagement occurring on the floor.

A Single Commerce Platform for Omnichannel Retailing

How a unified approach accelerates the journey to omnichannel, creating competitive advantage along the way

Mobile POS And Promotions Drive Growth For This Top Tennis Brand

Florida tennis afi cionados are familiar with Tennis Plaza, the retail brand that’s dominated the tennis market there for the past decade with fi ve stores; one apiece in Miami, Aventura, and Doral and two in Orlando. The retailer has also expanded its reach through its site at, which consistently ranks nationally among the top five e-commerce sites for tennis gear.

Nothing New Under The Sun!

The switch from service to product was subtle and took a number of years to fully catch on. It was a race for who could get big enough to control product price. In retail the focus until late has always been about operational optimization in the form of product costs vs price sold. Nothing about customers or service was focused on because the value proposition was the lowest price. Hence customers like Wal-Mart grew to be gigantic and the good old great service companies I remember like Sears became a shadow of what they once were or gone.

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