FEATURED RETAIL MOBILITY CONTENT
For Retail Stores, Smartphones And Tablets Must Deliver Business Benefit, Not Just Look Cool
I recently observed an interesting communications gap while trying to purchase a fitness machine from a major store group. This store has recently equipped its floor staff with iPads that they are required to wear in satchels. These iPads are intended to ‘improve the customer experience’ according to my friendly sales assistant.
The sales associate platform is what I called it a number of years ago. When we talk about specialty and department store retail there is a somewhat different customer engagement model than in many other segments like grocery, convenience and quick service. These segments are focused and heavily reliant on the customer engagement occurring on the floor.
How a unified approach accelerates the journey to omnichannel, creating competitive advantage along the way
Florida tennis afi cionados are familiar with Tennis Plaza, the retail brand that’s dominated the tennis market there for the past decade with fi ve stores; one apiece in Miami, Aventura, and Doral and two in Orlando. The retailer has also expanded its reach through its site at tennisplaza.com, which consistently ranks nationally among the top five e-commerce sites for tennis gear.
The switch from service to product was subtle and took a number of years to fully catch on. It was a race for who could get big enough to control product price. In retail the focus until late has always been about operational optimization in the form of product costs vs price sold. Nothing about customers or service was focused on because the value proposition was the lowest price. Hence customers like Wal-Mart grew to be gigantic and the good old great service companies I remember like Sears became a shadow of what they once were or gone.
ARTICLES FROM INTEGRATED SOLUTIONS FOR RETAILERS
Three Keys To The Mobile Consumer: Strategy, Preparation, And Adoption
As retailers struggle to execute their own mobile strategies, consumers aren’t waiting around. Here’s how to catch up with — and capitalize on — the smartphone’s influence.
Cutting-Edge Supply Chain Strategies: Omni-Channel’s Next Big Thing
Consumer expectations of a seamless omni-channel experience are reinventing the supply chain.
Inside The Front-End Changes At Lowe’s
How the Fortune 500 retailer improved the customer experience with a 50% reduction in false EAS alarms, reducing shrink and mitigating associate risk along the way.
Preventing Operational Loss
Identifying the breakdowns that cause operational loss is challenging enough. What about prevention?
Employee Self-Service Impact On Labor Scheduling
How should retailers create a schedule that caters to the customer when employees have a greater say in when they work?
MaaS360 For Retail
MaaS360 for Retail is a Mobile Device Management (MDM) that offers a multitide of features, visibility, flexibility, and automated controls to manage corporate and employee devices in a single, cloud-based solution.
Twisted Pair’s WAVE ® software simplifies communications for enterprises of all sizes by removing technology barriers to seamless interoperability. Unique for its software-only approach and compelling for its unmatched functionality, flexibility and performance, WAVE connects and extends the IP-centric enterprise and the mobile workforce using two-way radio systems, smartphones, desktop IP phones, PCs and industry-standard unified communication and collaboration applications.
HughesON Optimized Networks
Turn your network into the high-performance engine you need to power your business. HughesON™ is a suite of managed solutions that help you empower your network—and your business—with new, cutting-edge technologies available only from Hughes.
The Dayforce commitment to cutting edge technology means we are constantly improving access and streamlining the user interface across platforms and devices.
Mobile Surveys From CFI Group
Smartphones are quickly becoming the preferred method for online browsing and communication for many of your key customers. According to Microsoft research, mobile internet usage is projected to overtake desktop internet usage by 2014. Are you ready?
EarthLink Complete™ Voice offers advantages such as increased productivity, cost savings, geographic flexibility and disaster recovery. Explore more information about the EarthLink Complete™ Voice product family by clicking the links below.
Toshiba TCxGravity represents a new class of point-of-commerce solution that makes the store a seamless extension of a customer-centric, “omni-channel” experience—an evolution of cross-channel retailing that finally empowers consumers to buy anywhere, get anywhere and return anywhere.
RETAIL MOBILITY NEWS
e|tab Certifies Epson Printers For Its Restaurant And Hospitality Mobile Ordering Solution
Epson America, Inc., a leading supplier of value-added Point of Sale (POS) solutions, recently announced that e|tab, a provider of affordable hospitality and restaurant self-service technologies, has certified three Epson printers for use with its web, mobile and in-store ordering solutions.