2015 NRF BIG SHOW
The NRF BIG Show is just around the corner, and this year’s event is slated to be the best yet. From January 11-14, 2015 at the Jacob K. Javits Convention Center in New York City, the retail industry’s best and brightest will converge to identify new ways to enhance the customer experience and build the business. The NRF BIG Show is truly one-stop-shopping for industry professionals from the around the world as they gather together to exchange ideas, attend educational sessions, network, and learn what some of the savviest retailers and solutions providers are doing to enhance the customer experience.
Stop by the Integrated Solutions For Retailers booth (# 845) to meet the team and to learn more about everything ISR has to offer. As always, the Integrated Solutions For Retailers team will bring you the latest and greatest information as we uncover it, so be sure to follow us on Twitter @retailmag as well as on our website, www.retailsolutionsonline.com. Hope to see you there!
FEATURED SOLUTION PROVIDERS
One of the most insightful presentations I attended during NRF 2015 was “Retail’s Future: Where Customer Experience and Employee Engagement Converge.” The session was presented Tuesday morning, Jan. 13, by Eric Feinberg, senior director of product strategy at ForeSee by Answers, a provider of customer experience analytics.
5 Loyalty Lessons Loblaws Learned
Loblaws has advanced in many areas, including customer loyalty. Peter Lewis, the senior director of customer analytics and loyalty for Loblaws, was a featured speaker on Jan. 12 at Retail’s BIG Show, hosted by the NRF at New York’s Javits Convention Center. Lewis shared with retail executives his company’s lessons learned and metrics related to Loblaws’ relatively new loyalty program.
Insights From Inside The Foot Locker Boardroom
Candid insights by Foot Locker Chairman and CEO Ken Hicks highlighted the Jan. 12 afternoon keynote session at Retail’s BIG Show, hosted by the NRF.
RETAIL INDUSTRY NEWS
7-Eleven, Inc. Signs Master Franchise Agreement With Seven System Vietnam Co. Ltd. To Operate 7-Eleven Stores In Vietnam
7‑Eleven, Inc. (SEI), the world’s largest convenience retailer with 56,400 stores worldwide, has signed a master franchise agreement with Seven System Vietnam Co. Ltd. to develop and operate 7‑Eleven stores in Vietnam. The expansion marks the company’s first stake in the Pacific Rim since 7‑Eleven entered Indonesia in 2009.
RETAIL INDUSTRY MULTIMEDIA
Incentive Comp In Retail: 5 Bottom-Line Benefits
Among all the facets of retailing, employee motivation is one of the most important and manageable factors for success and profitability. A disgruntled sales associate is unlikely to connect well with customers. Retailers looking to increase wallet share and drive desired behavior such as increased cross sell/up sell opportunities, improved customer service and customer retention rely on incentive comp plans and strategies.