FEATURED OMNI-CHANNEL CONTENT
The Missing Link In Omni-Channel Fulfillment: Mobile Work Execution
For success in omni-channel retailers have to deliver the right product at the right time, through multiple channels, at the best possible cost. This places all-new demands on stores as fulfillment and return points, and creates new pressures on distribution centers (DCs) to adapt their existing fulfillment and returns processes. Many retailers are meeting the challenge through manual work-arounds that are unsustainable. This three-part series will focus on how retailers can optimize and evolve manual processes, both in the DC and in-store, using Mobile Work Execution solutions.
How Clienteling Improves the In-Store Experience
Today’s customers expect retailers to be able to provide them with a highly personalized omnichannel shopping experience based on who they are and their shopping and buying habits and history.
CURRENT ISSUEMore Omni-Channel Magazine Articles
OMNI-CHANNEL INDUSTRY PODCASTS
Reduce TCO Of Your Network
Greg Griffiths, VP of Product Marketing at Earthlink talks to ISR’s Executive Editor, Erin Harris about how retailers can reduce the total cost of ownership (TCO) for their networks. Griffiths also addresses retailers’ concerns about moving networks to the cloud.
Innovative Retail Technologies With Matt Pillar And Erin Harris
Listen in as Matt Pillar and Erin Harris discuss the exciting changes coming to Integrated Solutions For Retailers.
3 Ways To Drive An Innovative Culture In Retail
In this informative podcast, Dave Finnegan, CIO at Orvis, shares with Erin Harris three specific ways to drive a culture of innovation inside the organization and why SMRs especially are in the perfect position to adopt innovative solutions and processes to improve the guest experience.
Why Retailers Of Every Size Should Care About The Internet Of Things
Join ISR’s Executive Editor, Erin Harris, as she talks to Adan Pope, CTO at ShopperTrak about the Internet of Things’ (IoT) impact on retail. During this insightful podcast, you’ll learn the true definition of IoT and why it matters to retailers of every size. You’ll also learn what IoT done right looks like in today’s evolved retail landscape.
Solving The DC’s Omni-Channel Commerce Challenges
From changing order profiles to a shrinking qualified labor force to fast-paced operations, distribution centers are feeling the pressure of omni-channel commerce. Jerry Koch, Director Of Corporate Marketing and Product Management at Intelligrated, talks with ISR’s Executive Editor, Erin Harris, about how retailers can cost-effectively overcome those challenges to drive an efficient fulfillment process, and in turn, a pleasant customer experience.
|Omni-Channel: Shoppers' Expectations, Retailers' Responsibilities||Cutting-Edge Supply Chain Strategies: Omni-Channel's Next Big Thing||Tech Spending 2015: The Any-Channel Revolution Takes Shape|
|Consumers’ growing acceptance of mobile commerce and high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform.||Consumer expectations of a seamless omni-channel experience are reinventing the supply chain.||In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel.|
OMNI CHANNEL RETAILING
The Omni-Channel retailing solution center is focused on helping retailers create a more concentrated and seamless consumer experience across all channels. These retail channels include mobile, computers, brick-and-mortar stores, TV, radio, mail, and more. Reaching all these channels and providing the same consumer experience often requires new and advanced technologies designed to manage the Omni-Channel experience and control the retail supply chain.
Business intelligence (BI) and data analytics, Ecommerce solutions, marketing and loyalty programs, payment security solutions, and all supply chain and inventory management solutions often fall under the Omni-Channel category. BI and data analytics include the software and solutions used to capture and analyze data collection by retailers. Ecommerce is the internet-based component of Omni-Channel retailing, often in the form of a website or application.
Marketing and loyalty programs cover loyalty cards, rewards programs, online marketing, targeted marketing, and more. Supply chain and inventory management solutions normally tie the channel together, allowing retailers to track and control their inventory and re-stocks in order to provide accurate stock levels no matter where customers are shopping.
OMNI-CHANNEL INDUSTRY NEWS
Oracle Helps Retailers Turn Data Into Insight With New Cloud Services
Most retailers agree their customer and operational data contains unique and valuable insights, but they are often unable to extract those insights due to the capital investment, infrastructure and staff required to sustain “big data” analytics environments.
OMNI-CHANNEL INDUSTRY VIDEOS
Incentive Comp In Retail: 5 Bottom-Line Benefits
Among all the facets of retailing, employee motivation is one of the most important and manageable factors for success and profitability. A disgruntled sales associate is unlikely to connect well with customers. Retailers looking to increase wallet share and drive desired behavior such as increased cross sell/up sell opportunities, improved customer service and customer retention rely on incentive comp plans and strategies.
Best Practices Of Shopping Mall Analytics At Mandalay Bay
See how shopping mall analytics data from ShopperTrak helped to change the operation of the Shoppes at Mandalay Place.
Turning 2014's Holiday Spending Habits Into 2015 Revenue
What holiday shoppers “said” they’d do vs. what actually happened in 2014. This webcast will highlight the Retail Holiday spending habits from a survey-based study by Edison Research and the Oracle Marketing Cloud.
5 Keys To The Digital Experience Equation: Leveraging, Customers, Content And Context
The digital commerce evolution has transformed the traditional path to purchase. To deliver inspired selling experiences that meet an infinite number of unpredictable customer needs, the digital shopping experience must have all content and data available and ready to dynamically filter and adapt in an instant. Today the customer experience is comprised of multiple touch points, brand exploration, research and purchasing as part of the same experience.