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CURRENT ISSUE

Three Keys To The Mobile Consumer: Strategy, Preparation, And Adoption

Three Keys To The Mobile Consumer: Strategy, Preparation, And Adoption

As retailers struggle to execute their own mobile strategies, consumers aren’t waiting around. Here’s how to catch up with — and capitalize on — the smartphone’s influence.

Cutting-Edge Supply Chain Strategies: Omni-Channel’s Next Big Thing

Cutting-Edge Supply Chain Strategies: Omni-Channel’s Next Big Thing

Consumer expectations of a seamless omni-channel experience are reinventing the supply chain.

Inside The Front-End Changes At Lowe’s

Inside The Front-End Changes At Lowe’s

How the Fortune 500 retailer improved the customer experience with a 50% reduction in false EAS alarms, reducing shrink and mitigating associate risk along the way.

Preventing Operational Loss

Preventing Operational Loss

Identifying the breakdowns that cause operational loss is challenging enough. What about prevention?

More Omni-Channel Magazine Articles

OMNI-CHANNEL INDUSTRY PODCASTS

  • Digital Signage, Kiosks, & Mobile: 3 Key Drivers Of The Omni-Channel Experience
    Digital Signage, Kiosks, & Mobile: 3 Key Drivers Of The Omni-Channel Experience

    In this timely podcast, ISR's Executive Editor Erin Harris talks to Mike Kearby, President of AML about what's driving the customer experience, specifically inside the store. Kearby sheds light on the value digital signage and kiosks bring to the store, and he discusses the two sides to the mobile initiative happening in retail.

  • Flexible Omni-Channel Retailing: Truth Or Myth?
    Flexible Omni-Channel Retailing: Truth Or Myth?

    Is a flexible omni-channel environment an option for today’s retailers? And, if so, how is it achieved? To find out, listen in as ISR’s Executive Editor, Erin Harris, talks with Sam Villanti, President and CEO of UTC RETAIL about his take on the importance of a flexible omni-channel environment and the steps to take to get there.

  • Warehouse Automation Podcast Series

    In this interesting podcast, ISR's Executive Editor, Erin Harris talks to Jeff Hedges, president, material handling at OPEX Corporation about the vital role automation plays for retailers. Hedges paints a realistic picture about the hidden costs of automation, especially for retailers considering their first-time investment. "[E-Retailers] need to appreciate the on-going costs of running automation after the investment," explains Hedges. "I don't see that as a reason or an excuse or justification for not investing in automation, but we've realized that we need to convey to companies that are investing in automation for the first time that there is an expected cost associated with maintaining your automation; there is an expected change in your energy draw; and there is specialized training required for your maintenance staff." Listen in as Hedges delivers thoughtful insight for any retailer considering automation inside the warehouse.

  • Simplifying Mobile Technology Adoption: 3 Tips For IT DMs

    Dave Crist, senior VP, sales & marketing at Brother Mobile Solutions joins ISR's executive editor, Erin Harris, for an actionable discussion on how the global adoption of mobile technologies is changing retail. Crist explains Brother Mobile Solutions' role in the next generation of mobile printing technology in retail, which includes helping IT decision makers to make sense of the ever-evoloving mobile technology environment. "We avoid layering the sparkley, new technology on top of an old, tired process. That spells disaster in terms of adoption and ROI ...," states Crist. Listen in as Crist talks mobile technology's affect on the IT decision maker as well as the store-level associate.

  • Merchandise Fulfillment Advice That Works

    Merchandise fulfillment is a hot topic and one of the keys for retailers looking to have a strong omnichannel initiative.  In this podcast, we'll discuss how asset tracking and fleet management help ensure proper fulfillment, the latest technologies that can help retailers leverage and manage their fleets, how increased visibility into tracking enables retailers to gain efficiencies and keep the right products available to customers across all channels, and — finally — getting employee buy-in without looking like Big Brother.

More Omni-Channel Industry Podcasts

INDUSTRY RESEARCH

Cutting-Edge Supply Chain Strategies: Omni-Channel's Next Big Thing Tech Spending 2015: The Any-Channel Revolution Takes Shape Tier 1 Best Practices On An SMR Budget
Omni-Channel Supply Chain Tech Spending 2015 SMR Supplement
Consumer expectations of a seamless omni-channel experience are reinventing the supply chain. In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel. New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers.

More Industry Research

OMNI CHANNEL RETAILING

The Omni-Channel retailing solution center is focused on helping retailers create a more concentrated and seamless consumer experience across all channels.  These retail channels include mobile, computers, brick-and-mortar stores, TV, radio, mail, and more. Reaching all these channels and providing the same consumer experience often requires new and advanced technologies designed to manage the Omni-Channel experience and control the retail supply chain.

Business intelligence (BI) and data analytics, Ecommerce solutions, marketing and loyalty programs, payment security solutions, and all supply chain and inventory management solutions often fall under the Omni-Channel category. BI and data analytics include the software and solutions used to capture and analyze data collection by retailers. Ecommerce is the internet-based component of Omni-Channel retailing, often in the form of a website or application.

Marketing and loyalty programs cover loyalty cards, rewards programs, online marketing, targeted marketing, and more.  Supply chain and inventory management solutions normally tie the channel together, allowing retailers to track and control their inventory and re-stocks in order to provide accurate stock levels no matter where customers are shopping.

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OMNI-CHANNEL INDUSTRY NEWS

  • NetSuite Transforms Retail Business Operations At Journelle And Alton Lane

    NetSuite Inc., the industry's leading provider ofcloud-based financials / ERP and omnichannel commerce software suites, recently announced that two fast-growing fashion and apparel retailers—Journelle, a seller of high-end lingerie and loungewear, and Alton Lane, a maker of men’s custom-tailored clothing, have deployed NetSuite to run their core retail business processes from order management, inventory management, financials, supplier purchasing and customer relationship management(CRM) to marketing – all from within one unified cloud-based business management platform.

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OMNI-CHANNEL INDUSTRY VIDEOS

  • Turning 2014's Holiday Spending Habits Into 2015 Revenue
    Turning 2014's Holiday Spending Habits Into 2015 Revenue

    What holiday shoppers “said” they’d do vs. what actually happened in 2014. This webcast will highlight the Retail Holiday spending habits from a survey-based study by Edison Research and the Oracle Marketing Cloud.

  • 5 Keys To The Digital Experience Equation: Leveraging, Customers, Content And Context

    The digital commerce evolution has transformed the traditional path to purchase. To deliver inspired selling experiences that meet an infinite number of unpredictable customer needs, the digital shopping experience must have all content and data available and ready to dynamically filter and adapt in an instant. Today the customer experience is comprised of multiple touch points, brand exploration, research and purchasing as part of the same experience.

  • Seize The Opportunity: How Stage Stores Delivers Commerce Anywhere
    Seize The Opportunity: How Stage Stores Delivers Commerce Anywhere

    In an ever-changing retail environment, you have two choices: do nothing or innovate. Watch as Steven Hunter, EVP, CIO at Stage Stores, explains how the retailer turned a failing e-commerce platform into a 40% increase in sales.

  • Micros Commerce Platform - Connecting Businesses & Digital Consumers

    Tired of waiting in line at a hotel to get your room key? Don’t want to leave your seat at the game to order food or merchandise, because you don’t want to miss any of the action? Now you don’t have to.

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