Omni-Channel Resource Center Omni-Channel Resource Center

FEATURED OMNI-CHANNEL CONTENT

  • Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy
    Why Consumers’ Reshaped Shopping Journeys Require A ‘Back To Basics’ Retail Strategy

    It’s no overstatement to say that the roadmap of consumers’ shopping journeys has shifted radically in recent years – and that these journeys continue to change shape as new personal technologies and apps, accompanied by an avalanche of data, are adopted by shoppers worldwide. To take just one example, Oracle’s research reveals that when faced with an out-of-stock situation, 92% of consumers will not wait for a desired product to come into stock. Instead they will find an alternate source for purchase, including buying the item directly from the brand manufacturer.

  • Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?
    Struggling To Keep Pace: Are Your Online Channels Pulling Ahead Of Your Stores In The Pricing Race?

    It’s a new year, but retailers seem to be running the same race they were in 2014 and searching for a finish line that always seems beyond their reach. Retailers are well aware of the challenges of “getting the price right” and strategically managing pricing in all of their retail channels, but in 2014, consumers and media alike became consumed with the notions of “consumer price transparency” and “competitive price intelligence” that put retailers pricing tactics under a strong microscope.

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CURRENT ISSUE

Moving The Industry Forward: Retailer-Supplier Collaboration

Moving The Industry Forward: Retailer-Supplier Collaboration

Supply chains are getting longer yet faster. Enhanced inventory visibility techniques will ultimately allow retailers to address the speed factor.

Big Benefits In Warehouse Automation

Big Benefits In Warehouse Automation

BHFO moved to a warehouse more than double the size of the original to accommodate orders and turned to warehouse automation to increase pick speed and accuracy.

Supply Chain Visibility Critical To Omni-Channel Ops

Supply Chain Visibility Critical To Omni-Channel Ops

Visibility enables seamless shopping experiences and provides tools to track vendor performance.

How The iPhone Changed Retail

How The iPhone Changed Retail

Instead of responding to new technologies as they emerge, retailers must drive and deliver new retail experiences to meet customers’ expectations.

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OMNI-CHANNEL INDUSTRY PODCASTS

  • Warehouse Automation Podcast Series
    Warehouse Automation Podcast Series

    In this interesting podcast, ISR's Executive Editor, Erin Harris talks to Jeff Hedges, president, material handling at OPEX Corporation about the vital role automation plays for retailers. Hedges paints a realistic picture about the hidden costs of automation, especially for retailers considering their first-time investment. "[E-Retailers] need to appreciate the on-going costs of running automation after the investment," explains Hedges. "I don't see that as a reason or an excuse or justification for not investing in automation, but we've realized that we need to convey to companies that are investing in automation for the first time that there is an expected cost associated with maintaining your automation; there is an expected change in your energy draw; and there is specialized training required for your maintenance staff." Listen in as Hedges delivers thoughtful insight for any retailer considering automation inside the warehouse.

  • Simplifying Mobile Technology Adoption: 3 Tips For IT DMs
    Simplifying Mobile Technology Adoption: 3 Tips For IT DMs

    Dave Crist, senior VP, sales & marketing at Brother Mobile Solutions joins ISR's executive editor, Erin Harris, for an actionable discussion on how the global adoption of mobile technologies is changing retail. Crist explains Brother Mobile Solutions' role in the next generation of mobile printing technology in retail, which includes helping IT decision makers to make sense of the ever-evoloving mobile technology environment. "We avoid layering the sparkley, new technology on top of an old, tired process. That spells disaster in terms of adoption and ROI ...," states Crist. Listen in as Crist talks mobile technology's affect on the IT decision maker as well as the store-level associate.

  • Merchandise Fulfillment Advice That Works

    Merchandise fulfillment is a hot topic and one of the keys for retailers looking to have a strong omnichannel initiative.  In this podcast, we'll discuss how asset tracking and fleet management help ensure proper fulfillment, the latest technologies that can help retailers leverage and manage their fleets, how increased visibility into tracking enables retailers to gain efficiencies and keep the right products available to customers across all channels, and — finally — getting employee buy-in without looking like Big Brother.

  • What Oracle Can Teach Retailers About Any-Channel Fulfillment

    In our Supply Chain Execution 2014 report, "Making Any-Channel Fulfillment Profitable," RSR analyst Nikki Baird asserts that a fundamental problem with today's retail supply chain is that it's still decidedly a store-based model. We speak with Mike Johnson, Solution Director, Supply Chain for Oracle, about his take on this stance.

  • Leveraging Analytics For Omni-Channel Success

    Integrated Solutions speaks with Mark Krupnik, CEO of Retalon, a company that provides retail predictive  analytics solutions, about how retailers can leverage analytics to help with their omnichannel initiatives, including best practices you can apply today.

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INDUSTRY RESEARCH

Tech Spending 2015: The Any-Channel Revolution Takes Shape Tier 1 Best Practices On An SMR Budget E-Commerce's Role In Omni-Channel Success
Tech Spending 2015 SMR Supplement E-Commerce's Role In Omni-Channel Success
In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel. New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers. An integral part of omni-channel success, e-commerce must undergo efficiency gains in fulfillment and synchronization with brick-and-mortar to improve the overall customer experience.

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OMNI-CHANNEL INDUSTRY NEWS

  • NetSuite Transforms Retail Business Operations At Journelle And Alton Lane

    NetSuite Inc., the industry's leading provider ofcloud-based financials / ERP and omnichannel commerce software suites, recently announced that two fast-growing fashion and apparel retailers—Journelle, a seller of high-end lingerie and loungewear, and Alton Lane, a maker of men’s custom-tailored clothing, have deployed NetSuite to run their core retail business processes from order management, inventory management, financials, supplier purchasing and customer relationship management(CRM) to marketing – all from within one unified cloud-based business management platform.

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OMNI-CHANNEL INDUSTRY VIDEOS

  • 5 Keys To The Digital Experience Equation: Leveraging, Customers, Content And Context

    The digital commerce evolution has transformed the traditional path to purchase. To deliver inspired selling experiences that meet an infinite number of unpredictable customer needs, the digital shopping experience must have all content and data available and ready to dynamically filter and adapt in an instant. Today the customer experience is comprised of multiple touch points, brand exploration, research and purchasing as part of the same experience.

  • Seize The Opportunity: How Stage Stores Delivers Commerce Anywhere
    Seize The Opportunity: How Stage Stores Delivers Commerce Anywhere

    In an ever-changing retail environment, you have two choices: do nothing or innovate. Watch as Steven Hunter, EVP, CIO at Stage Stores, explains how the retailer turned a failing e-commerce platform into a 40% increase in sales.

  • Micros Commerce Platform - Connecting Businesses & Digital Consumers

    Tired of waiting in line at a hotel to get your room key? Don’t want to leave your seat at the game to order food or merchandise, because you don’t want to miss any of the action? Now you don’t have to.

  • Going Mobile In A Multi Channel World

    Small to mid-size retailers are struggling to compete in a world dominated by the big-box retailers. Tennis Plaza, a 5-location specialty retailer focusing on tennis equipment and apparel, is leveraging new technologies to grow their brand and better the customer experience.

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