FEATURED OMNI-CHANNEL CONTENT
SmartPhones: Leveraging Technology To Improve The In-Store Shopping Experience
If you own a brick-and-mortar retail business and cringe whenever you witness customers wielding smartphones, you might want to rethink things a little. We've all heard horror stories about people visiting local businesses, scoping out the merchandise and then using their smartphones to find the same items online for much cheaper.
Wet Seal Resolves Web Issues, Reduces Workload And Projects A Faster ROI
With e-commerce sales comprising a significant portion of the company’s revenue, Wet Seal needed more insight into its Web applications to make its performance problems easier to find and resolve, as well as alleviate end user complaints.
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OMNI-CHANNEL INDUSTRY PODCASTS
Leveraging Analytics For Omni-Channel Success
Integrated Solutions speaks with Mark Krupnik, CEO of Retalon, a company that provides retail predictive analytics solutions, about how retailers can leverage analytics to help with their omnichannel initiatives, including best practices you can apply today.
Leverage Digital Signage & Kiosks To Improve Customer Experience
As always, we're here to help retail executives make informed decisions about technology and operations solutions for all their sales channels. In that spirit, our discussion topic today is improving the customer experience in the store. Our guest today, to help give us an expert’s point of view, is Alexandra Sneed, marketing manager for Verizon Enterprise Solutions.
Mobile Payments — How Can Retailers Juggle All Of The Options?
Payments in retail are undergoing one of the largest shifts in history, with the impending move to EMV chip-and-pin and the rise of mobile payments. Here, Bob Johns, editor with Integrated Solutions For Retailers, talks with Erik Vlugt, Vice President of Product Marketing at VeriFone, to discuss the rapidly changing world of payments in retail, the impact of mobility, and the challenges retailers face as they try to implement for today and the future.
Solving The Omni-Channel Puzzle
Retailers are struggling to create a true omni-channel customer experience. Here Bob Johns, editor with Integrated Solutions For Retailers, talks with Chris Cunnane, senior research analyst with Aberdeen, to discuss the latest research on omni-channel retailing and who is driving the customer experience.
RVCF’s Expanding Reach In Retail
The Retail Value Chain Federation (RVCF), formerly the Vendor Compliance Federation, has expanded its reach into retail by expanding its focus to include all areas of the inventory management process from planning, to forecasting, to replenishment.
|Mobile 2014: Best Bets And Epic Fails In Retail Mobility.||Supply Chain Execution 2014: Making Any-Channel Retail Fulfillment Profitble.||Tech Spending 2014: Responding To The Consumer Influence.|
|Mobile POS races to the bottom, customer service apps reign supreme, and BYOD begins to make perfect sense.||Omni-channel is evolving and maturing. Retailers are turning from envisioning the future of digitalenabled shopping toward making that vision a reality.||2014 retail technology budgets are strongly influenced by consumers’ newfound control of where, when, and how they shop — and how much they pay.|
OMNI-CHANNEL INDUSTRY NEWS
nChannel Announces The Release Of Its Sage Connector
nChannel, creator of the cloud-based Multi-Channel Operations Management platform, announced the release of its Sage Connector to help retailers, manufacturers and distributors more easily manage their data between Sage 100 and eCommerce, online marketplaces, point-of-sale, and other business systems.
OMNI-CHANNEL INDUSTRY VIDEOS
Micros Commerce Platform - Connecting Businesses & Digital Consumers
Tired of waiting in line at a hotel to get your room key? Don’t want to leave your seat at the game to order food or merchandise, because you don’t want to miss any of the action? Now you don’t have to.
Going Mobile In A Multi Channel World
Small to mid-size retailers are struggling to compete in a world dominated by the big-box retailers. Tennis Plaza, a 5-location specialty retailer focusing on tennis equipment and apparel, is leveraging new technologies to grow their brand and better the customer experience.
Achieve Greater Productivity, Cost Reductions And Increased Sales By Setting Performance Objectives
Set Budgets for Sales and up to 6 additional KPI’s, providing better metrics and assuring greater store performance.
Doing More From The Store Floor
Featuring: Matt Pillar, chief editor, Integrated Solutions for Retailers, Peter J. Schnorbach, senior director, product management, Manhattan Associates, and Scott Fenwick, senior director, product strategy, Manhattan Associates