FEATURED OMNI-CHANNEL CONTENT
Infographic: How To Keep Pace With New Customer Demands In Stores
This Infographic from NEC addresses shoppers buying behaviors in five key areas retailers are facing today.
Where Perception Meets Reality: The Omni-Channel Retail Customer Experience
Lest there was any semblance of uncertainty concerning consumers’ cross-channel shopping behavior (or perceived lack thereof), allow us to eliminate that doubt. CFI Group survey data reveals that virtually everyone is a cross- channel shopper; 95% of consumers—with very little demographic variance—say they frequently or occasionally shop a retailer’s website and store.
CURRENT ISSUEMore Omni-Channel Magazine Articles
OMNI-CHANNEL INDUSTRY PODCASTS
What Oracle Can Teach Retailers About Any-Channel Fulfillment
In our Supply Chain Execution 2014 report, "Making Any-Channel Fulfillment Profitable," RSR analyst Nikki Baird asserts that a fundamental problem with today's retail supply chain is that it's still decidedly a store-based model. We speak with Mike Johnson, Solution Director, Supply Chain for Oracle, about his take on this stance.
Leveraging Analytics For Omni-Channel Success
Integrated Solutions speaks with Mark Krupnik, CEO of Retalon, a company that provides retail predictive analytics solutions, about how retailers can leverage analytics to help with their omnichannel initiatives, including best practices you can apply today.
Leverage Digital Signage & Kiosks To Improve Customer Experience
As always, we're here to help retail executives make informed decisions about technology and operations solutions for all their sales channels. In that spirit, our discussion topic today is improving the customer experience in the store. Our guest today, to help give us an expert’s point of view, is Alexandra Sneed, marketing manager for Verizon Enterprise Solutions.
Mobile Payments — How Can Retailers Juggle All Of The Options?
Payments in retail are undergoing one of the largest shifts in history, with the impending move to EMV chip-and-pin and the rise of mobile payments. Here, Bob Johns, editor with Integrated Solutions For Retailers, talks with Erik Vlugt, Vice President of Product Marketing at VeriFone, to discuss the rapidly changing world of payments in retail, the impact of mobility, and the challenges retailers face as they try to implement for today and the future.
Solving The Omni-Channel Puzzle
Retailers are struggling to create a true omni-channel customer experience. Here Bob Johns, editor with Integrated Solutions For Retailers, talks with Chris Cunnane, senior research analyst with Aberdeen, to discuss the latest research on omni-channel retailing and who is driving the customer experience.
|Can You Meet Consumer Expectations At Any Cost?.||Mobile 2014: Best Bets And Epic Fails In Retail Mobility.||Supply Chain Execution 2014: Making Any-Channel Retail Fulfillment Profitble.|
|There’s no prescriptive approach to establishing true, seamless, anychannel retail commerce, but experts agree on four imperatives to the equation.||Mobile POS races to the bottom, customer service apps reign supreme, and BYOD begins to make perfect sense.||Omni-channel is evolving and maturing. Retailers are turning from envisioning the future of digitalenabled shopping toward making that vision a reality.|
OMNI-CHANNEL INDUSTRY NEWS
Merchant Warehouse And TabbedOut Partner To Enhance The Reach Of Mobile Payments And Digital Marketing In The Hospitality Industry
Payment technologies innovator Merchant Warehouse recently announced its partnership with hospitality mobile payments leader TabbedOut.
OMNI-CHANNEL INDUSTRY VIDEOS
Micros Commerce Platform - Connecting Businesses & Digital Consumers
Tired of waiting in line at a hotel to get your room key? Don’t want to leave your seat at the game to order food or merchandise, because you don’t want to miss any of the action? Now you don’t have to.
Going Mobile In A Multi Channel World
Small to mid-size retailers are struggling to compete in a world dominated by the big-box retailers. Tennis Plaza, a 5-location specialty retailer focusing on tennis equipment and apparel, is leveraging new technologies to grow their brand and better the customer experience.
Achieve Greater Productivity, Cost Reductions And Increased Sales By Setting Performance Objectives
Set Budgets for Sales and up to 6 additional KPI’s, providing better metrics and assuring greater store performance.
Doing More From The Store Floor
Featuring: Matt Pillar, chief editor, Integrated Solutions for Retailers, Peter J. Schnorbach, senior director, product management, Manhattan Associates, and Scott Fenwick, senior director, product strategy, Manhattan Associates