Omni-Channel Resource Center Omni-Channel Resource Center

FEATURED OMNI-CHANNEL CONTENT

  • 2015 Easter Holiday Promotions Analysis
    2015 Easter Holiday Promotions Analysis

    Now that the holiday weekend has come to a close, it’s time to examine some of the promotions that retailers ran during and before the Easter holiday.

  • Eight Things Retailers Need To Know About EMV In The US
    Eight Things Retailers Need To Know About EMV In The US

    If you’ve received a new card from your bank in the last six months, it’s likely an EMV card with a chip.  Banks are issuing EMV cards, and retailers are installing EMV-capable terminals to accept those EMV cards.  Both are working toward the October 2015 deadline whereby the liability shift occurs.  Today, when a counterfeit card is used in a store, the bank takes the loss.  But after the liability shift, if the bank has issued an EMV card, but the retailer has not upgraded to an EMV terminal, then the retailer takes the loss resulting from counterfeit cards.

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CURRENT ISSUE

Omni-Channel: Shoppers’ Expectations, Retailers’ Responsibilities

Omni-Channel: Shoppers’ Expectations, Retailers’ Responsibilities

Consumers’ high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform.

The Minds Behind Neiman Marcus’ Digital Merchandising

The Minds Behind Neiman Marcus’ Digital Merchandising

How an iconic retailer’s innovation lab vets the popular yet pragmatic customer-facing technology it ultimately deploys to stores.

Defining Innovation With The Customer Experience

Defining Innovation With The Customer Experience

Dave Finnegan is one of the retail industry’s best and brightest CIOs, as he’s known for his technical and business acumen as well as his appreciation for innovation.

Big Growth Ahead For Global E-Commerce

Big Growth Ahead For Global E-Commerce

Logistics experts are bullish on the value of pursuing global markets, and they’re building solutions to help retailers get there.

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OMNI-CHANNEL INDUSTRY PODCASTS

  • 3 Key Messages About Retail Innovation
    3 Key Messages About Retail Innovation

    Listen in as Shoppertrak’s Chief Product Officer, Chetan Ghai, talks to ISR’s Executive Editor, Erin Harris about the three things retailers need to know about innovation adoption. Ghai also explains the company’s new San Francisco-based Innovation Center, which fosters innovative technologies and the next-gen ideas coming out of Silicon Valley to help retailers drive their business and understand their shoppers in better detail.

  • Focus On Flexibility For Goods-To-Person Item Picking
    Focus On Flexibility For Goods-To-Person Item Picking

    When it comes to investing in an automated order fulfillment solution to boost DC and warehouse efficiency, will the technology be flexible enough to support the changes that will undoubtedly impact the business in the future? In Part 3 of our podcast series with Jeff Hedges, president material handling at OPEX Corporation, he explains why savvy retailers favor a flexible goods-to-person (GTP) solution that easily adapts to changes in storage capacity, throughput capacity, and more — with very little down time.

  • Digital Signage, Kiosks, & Mobile: 3 Key Drivers Of The Omni-Channel Experience

    In this timely podcast, ISR's Executive Editor Erin Harris talks to Mike Kearby, President of AML about what's driving the customer experience, specifically inside the store. Kearby sheds light on the value digital signage and kiosks bring to the store, and he discusses the two sides to the mobile initiative happening in retail.

  • Flexible Omni-Channel Retailing: Truth Or Myth?

    Is a flexible omni-channel environment an option for today’s retailers? And, if so, how is it achieved? To find out, listen in as ISR’s Executive Editor, Erin Harris, talks with Sam Villanti, President and CEO of UTC RETAIL about his take on the importance of a flexible omni-channel environment and the steps to take to get there.

  • Warehouse Automation Podcast Series

    In this interesting podcast, ISR's Executive Editor, Erin Harris talks to Jeff Hedges, president, material handling at OPEX Corporation about the vital role automation plays for retailers. Hedges paints a realistic picture about the hidden costs of automation, especially for retailers considering their first-time investment. "[E-Retailers] need to appreciate the on-going costs of running automation after the investment," explains Hedges. "I don't see that as a reason or an excuse or justification for not investing in automation, but we've realized that we need to convey to companies that are investing in automation for the first time that there is an expected cost associated with maintaining your automation; there is an expected change in your energy draw; and there is specialized training required for your maintenance staff." Listen in as Hedges delivers thoughtful insight for any retailer considering automation inside the warehouse.

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INDUSTRY RESEARCH

Omni-Channel: Shoppers' Expectations, Retailers' Responsibilities Cutting-Edge Supply Chain Strategies: Omni-Channel's Next Big Thing Tech Spending 2015: The Any-Channel Revolution Takes Shape
Omni-Channel Retail Supplement Omni-Channel Supply Chain Tech Spending 2015
Consumers’ growing acceptance of mobile commerce and high expectations for seamless shopping and fulfillment experiences are putting unprecedented pressure on retailers to perform. Consumer expectations of a seamless omni-channel experience are reinventing the supply chain. In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel.

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OMNI CHANNEL RETAILING

The Omni-Channel retailing solution center is focused on helping retailers create a more concentrated and seamless consumer experience across all channels.  These retail channels include mobile, computers, brick-and-mortar stores, TV, radio, mail, and more. Reaching all these channels and providing the same consumer experience often requires new and advanced technologies designed to manage the Omni-Channel experience and control the retail supply chain.

Business intelligence (BI) and data analytics, Ecommerce solutions, marketing and loyalty programs, payment security solutions, and all supply chain and inventory management solutions often fall under the Omni-Channel category. BI and data analytics include the software and solutions used to capture and analyze data collection by retailers. Ecommerce is the internet-based component of Omni-Channel retailing, often in the form of a website or application.

Marketing and loyalty programs cover loyalty cards, rewards programs, online marketing, targeted marketing, and more.  Supply chain and inventory management solutions normally tie the channel together, allowing retailers to track and control their inventory and re-stocks in order to provide accurate stock levels no matter where customers are shopping.

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