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FEATURED OMNI-CHANNEL CONTENT

  • How The Connected Consumer Is Shaping Retailers' OmniChannel Strategy
    How The Connected Consumer Is Shaping Retailers' OmniChannel Strategy

    Armed with increasingly powerful mobile tools, consumers are now entering stores with an entirely new set of expectations. This whitepaper addresses these growing consumer expectations, while revealing how retailers have adapted to this new breed of highly connected consumer and, in so doing, have augmented the in-store experience. ‘How the Connected Consumer is Shaping Retailers’ Omnichannel Strategy’ paints a picture of the store of the future by outlining the digital tools that retailers can use today to transform their stores into shopping destinations that satisfy a more discerning and digitally-savvy demographic.

  • The New Retail Democracy: Prioritising The Provision Of Commerce Anywhere
    The New Retail Democracy: Prioritising The Provision Of Commerce Anywhere

    A new democratic relationship between consumer and retailer is emerging. The single biggest challenge for retailers today is to understand, empower and represent the new digitally-empowered consumer operating across all touch points.

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CURRENT ISSUE

Tier 1 Best Practices On An SMR Budget

Tier 1 Best Practices On An SMR Budget

New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers.

Managing The Risk/Reward Payoff Of Retail Globalization

Managing The Risk/Reward Payoff Of Retail Globalization

Every retailer that has expanded into foreign markets knows that globalization adds layers of complexity to every aspect of doing business, creating greater exposure to failure and risk.

The Next-Gen POS Is Channel-Agnostic

The Next-Gen POS Is Channel-Agnostic

When POS systems are built around the consumer, channel silos disappear.

Meeting Demand With An OMS

Meeting Demand With An OMS

Customers’ omni-channel expectations can’t be met by channel-specific retail systems. Are order management systems (OMSs) saving the day?

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OMNI-CHANNEL INDUSTRY PODCASTS

  • Key Considerations For Warehouse Automation
    Key Considerations For Warehouse Automation

    In this interesting podcast, ISR's Executive Editor, Erin Harris talks to Jeff Hedges, president, material handling at OPEX Corporation about the vital role automation plays for retailers. Hedges paints a realistic picture about the hidden costs of automation, especially for retailers considering their first-time investment. "[E-Retailers] need to appreciate the on-going costs of running automation after the investment," explains Hedges. "I don't see that as a reason or an excuse or justification for not investing in automation, but we've realized that we need to convey to companies that are investing in automation for the first time that there is an expected cost associated with maintaining your automation; there is an expected change in your energy draw; and there is specialized training required for your maintenance staff." Listen in as Hedges delivers thoughtful insight for any retailer considering automation inside the warehouse.

  • Simplifying Mobile Technology Adoption: 3 Tips For IT DMs
    Simplifying Mobile Technology Adoption: 3 Tips For IT DMs

    Dave Crist, senior VP, sales & marketing at Brother Mobile Solutions joins ISR's executive editor, Erin Harris, for an actionable discussion on how the global adoption of mobile technologies is changing retail. Crist explains Brother Mobile Solutions' role in the next generation of mobile printing technology in retail, which includes helping IT decision makers to make sense of the ever-evoloving mobile technology environment. "We avoid layering the sparkley, new technology on top of an old, tired process. That spells disaster in terms of adoption and ROI ...," states Crist. Listen in as Crist talks mobile technology's affect on the IT decision maker as well as the store-level associate.

  • Merchandise Fulfillment Advice That Works

    Merchandise fulfillment is a hot topic and one of the keys for retailers looking to have a strong omnichannel initiative.  In this podcast, we'll discuss how asset tracking and fleet management help ensure proper fulfillment, the latest technologies that can help retailers leverage and manage their fleets, how increased visibility into tracking enables retailers to gain efficiencies and keep the right products available to customers across all channels, and — finally — getting employee buy-in without looking like Big Brother.

  • What Oracle Can Teach Retailers About Any-Channel Fulfillment

    In our Supply Chain Execution 2014 report, "Making Any-Channel Fulfillment Profitable," RSR analyst Nikki Baird asserts that a fundamental problem with today's retail supply chain is that it's still decidedly a store-based model. We speak with Mike Johnson, Solution Director, Supply Chain for Oracle, about his take on this stance.

  • Leveraging Analytics For Omni-Channel Success

    Integrated Solutions speaks with Mark Krupnik, CEO of Retalon, a company that provides retail predictive  analytics solutions, about how retailers can leverage analytics to help with their omnichannel initiatives, including best practices you can apply today.

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INDUSTRY RESEARCH

Tier 1 Best Practices On An SMR Budget E-Commerce's Role In Omni-Channel Success Mobile In Retail: Reality Sets In
SMR Supplement E-Commerce's Role In Omni-Channel Success Mobile In Retail: Reality Sets In
New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers. An integral part of omni-channel success, e-commerce must undergo efficiency gains in fulfillment and synchronization with brick-and-mortar to improve the overall customer experience. With brand-new, digital paths-to-purchase, retailers are absorbing what those changes mean to their businesses — step up or get left behind.

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