Omni-Channel Resource Center Omni-Channel Resource Center

FEATURED OMNI-CHANNEL CONTENT

  • Launching Omni-Channel Commerce At Laura Canada
    Launching Omni-Channel Commerce At Laura Canada

    Sam Barnes, Director of eCommerce at Laura Canada, explains Laura Canada's omni-channel commerce vision and launch with OrderDynamics. Laura Canada is a 100+ store apparel retailer with a national presence across Canada and places a significant emphasis on customer service. The company turned to OrderDynamics (ecommerce and retail order management solutions) to launch its initial ecommerce website with sophisticated omni-channel commerce features such as single view of the customer, real-time inventory look up, cross-channel loyalty and more to please their loyal customers and gain a competitive advantage over competitors.

  • It’s All In The Hand Shake
    It’s All In The Hand Shake

    Selecting a Web platform can be a daunting part of the e-commerce process. It is one that requires a marriage of functionality, design, and budget. Since the design of the website is such a visible representation of the brand, much effort is usually put into selecting the Web platform and designing the site.  However, in the process of building the site, often less time and thought is put into the actual order management and hand shake points between the various software systems that will drive the e-commerce engine.

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CURRENT ISSUE

Beacons Boost Personalization, Convenience

Beacons Boost Personalization, Convenience

Tarrytown Pharmacy relies on in-store beacon-based solutions to deliver real-time offers to customers’ smartphones.

LP’s Vital Role

LP’s Vital Role

By leveraging technology along with training and development, LP shares data that benefits the entire enterprise.

The CMO In The Age Of Omni-Channel Retailing And The Connected Consumer

The CMO In The Age Of Omni-Channel Retailing And The Connected Consumer

Our recent CMO Research Report, published in our July 2014 issue, featured compelling commentary from GRMA president and CEO and Integrated Solutions For Retailers editorial board member Stephanie Fischer. In the report, Fischer recapped the 2014 GRMA Executive Leadership Forum and the actionable information delivered to retail industry attendees. I caught up with Fischer as well as GRMA’s newly appointed chairperson, Julie Lyle, CMO at hhgregg, to take a deeper dive into what’s truly expected of the CMO in the age of omni-channel retailing and the connected consumer.

Information Protection Imperative To Building Customer Trust And Customer Experience

Information Protection Imperative To Building Customer Trust And Customer Experience

Balancing security, privacy, and innovation from a retailer perspective

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OMNI-CHANNEL INDUSTRY PODCASTS

  • Merchandise Fulfillment Advice That Works
    Merchandise Fulfillment Advice That Works

    Merchandise fulfillment is a hot topic and one of the keys for retailers looking to have a strong omnichannel initiative.  In this podcast, we'll discuss how asset tracking and fleet management help ensure proper fulfillment, the latest technologies that can help retailers leverage and manage their fleets, how increased visibility into tracking enables retailers to gain efficiencies and keep the right products available to customers across all channels, and — finally — getting employee buy-in without looking like Big Brother.

  • What Oracle Can Teach Retailers About Any-Channel Fulfillment
    What Oracle Can Teach Retailers About Any-Channel Fulfillment

    In our Supply Chain Execution 2014 report, "Making Any-Channel Fulfillment Profitable," RSR analyst Nikki Baird asserts that a fundamental problem with today's retail supply chain is that it's still decidedly a store-based model. We speak with Mike Johnson, Solution Director, Supply Chain for Oracle, about his take on this stance.

  • Leveraging Analytics For Omni-Channel Success

    Integrated Solutions speaks with Mark Krupnik, CEO of Retalon, a company that provides retail predictive  analytics solutions, about how retailers can leverage analytics to help with their omnichannel initiatives, including best practices you can apply today.

  • Leverage Digital Signage & Kiosks To Improve Customer Experience

    As always, we're here to help retail executives make informed decisions about technology and operations solutions for all their sales channels. In that spirit, our discussion topic today is improving the customer experience in the store. Our guest today, to help give us an expert’s point of view, is Alexandra Sneed, marketing manager for Verizon Enterprise Solutions.

  • Mobile Payments — How Can Retailers Juggle All Of The Options?

    Payments in retail are undergoing one of the largest shifts in history, with the impending move to EMV chip-and-pin and the rise of mobile payments. Here, Bob Johns, editor with Integrated Solutions For Retailers, talks with Erik Vlugt, Vice President of Product Marketing at VeriFone, to discuss the rapidly changing world of payments in retail, the impact of mobility, and the challenges retailers face as they try to implement for today and the future.

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INDUSTRY RESEARCH

Mobile In Retail: Reality Sets In Owning The Customer Experience: The CMO's New Role WFM 2014: Bridging The Execution Gap
Mobile In Retail: Reality Sets In Owning The Customer Experience: The CMO's New Role WFM 2014: Bridging The Execution Gap
With brand-new, digital paths-to-purchase, retailers are absorbing what those changes mean to their businesses — step up or get left behind. Industry reports confirm that the CMO must take ownership of the customer experience as shopper behavior and new technology transform the retail industry. In an age where big data analytics are baked-in to labor management software tools to enable retailers to execute on that data, can we be doing better?

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OMNI-CHANNEL INDUSTRY NEWS

  • a2b Fulfillment Expands Climate Control

    a2b Fulfillment, a third-party logistics provider with a specialty in consumer-direct order fulfillment and customer service, announces an additional expansion of climate controlled warehouse space at the Greensboro, GA location.

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OMNI-CHANNEL INDUSTRY VIDEOS

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