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FEATURED OMNI-CHANNEL CONTENT

  • Holiday Tip Sheet: Operational Readiness
    Holiday Tip Sheet: Operational Readiness

    For retailers, the holiday months are the most crucial months of the entire shopping season. Whether you conduct business online, in stores, or both, now is the time to implement your holiday strategy from an operational perspective. Here are the top five best practices to ensure you’re prepared for the most wonderful time of the year.

  • A Platform For Diving Into Omni-Channel Retailing
    A Platform For Diving Into Omni-Channel Retailing

    Consumers are swimming across retail channels at an Olympic pace, and a substantial proportion of retailers today are in danger of being left in their wake. The omni-channel phenomenon has been gaining momentum for decades, but more recently digital systems and mobile shopping have churned the waters to the point that retailers will need to be more agile and adaptable if they intend to keep up with consumer expectations.

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CURRENT ISSUE

Tips On Government Regulations Affecting Retail Commerce

Tips On Government Regulations Affecting Retail Commerce

When it comes to compliance with federal and state regulations, retailers have quite a bit on their plates. From Obamacare to state sales tax on e-commerce sales to hour-and-wage regulations, sifting through the data mired in confusing terminology and unclear directives can leave retailers with hefty fines, unhappy workforces, and dissatisfied customers. To understand what retailers need to know about some of today’s government regulations, I turned to Jim Thompson, CFO at Cavender’s Boot City and Integrated Solutions For Retailers editorial board member.

Location-Based Analytics Turn Customer Traffic Data Into Insight

Location-Based Analytics Turn Customer Traffic Data Into Insight

Sophisticated solutions give retailers real-time tools to track and influence in-store behavior.

Hallmark’s Holiday Prep Insights

Hallmark’s Holiday Prep Insights

Hallmark Business Connections’ director of customer engagement offers some actionable tips for omni-channel retailers as they prepare for the 2014 holiday shopping season.

Inside George’s Music’s Omni-Channel Integration

Inside George’s Music’s Omni-Channel Integration

By implementing a cloud-based ERP (enterprise resource planning) system, this SMR achieved omni-channel inventory visibility and a seamless approach to customer-centric retailing.

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OMNI-CHANNEL INDUSTRY PODCASTS

  • Merchandise Fulfillment Advice That Works
    Merchandise Fulfillment Advice That Works

    Merchandise fulfillment is a hot topic and one of the keys for retailers looking to have a strong omnichannel initiative.  In this podcast, we'll discuss how asset tracking and fleet management help ensure proper fulfillment, the latest technologies that can help retailers leverage and manage their fleets, how increased visibility into tracking enables retailers to gain efficiencies and keep the right products available to customers across all channels, and — finally — getting employee buy-in without looking like Big Brother.

  • What Oracle Can Teach Retailers About Any-Channel Fulfillment
    What Oracle Can Teach Retailers About Any-Channel Fulfillment

    In our Supply Chain Execution 2014 report, "Making Any-Channel Fulfillment Profitable," RSR analyst Nikki Baird asserts that a fundamental problem with today's retail supply chain is that it's still decidedly a store-based model. We speak with Mike Johnson, Solution Director, Supply Chain for Oracle, about his take on this stance.

  • Leveraging Analytics For Omni-Channel Success

    Integrated Solutions speaks with Mark Krupnik, CEO of Retalon, a company that provides retail predictive  analytics solutions, about how retailers can leverage analytics to help with their omnichannel initiatives, including best practices you can apply today.

  • Leverage Digital Signage & Kiosks To Improve Customer Experience

    As always, we're here to help retail executives make informed decisions about technology and operations solutions for all their sales channels. In that spirit, our discussion topic today is improving the customer experience in the store. Our guest today, to help give us an expert’s point of view, is Alexandra Sneed, marketing manager for Verizon Enterprise Solutions.

  • Mobile Payments — How Can Retailers Juggle All Of The Options?

    Payments in retail are undergoing one of the largest shifts in history, with the impending move to EMV chip-and-pin and the rise of mobile payments. Here, Bob Johns, editor with Integrated Solutions For Retailers, talks with Erik Vlugt, Vice President of Product Marketing at VeriFone, to discuss the rapidly changing world of payments in retail, the impact of mobility, and the challenges retailers face as they try to implement for today and the future.

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INDUSTRY RESEARCH

Owning The Customer Experience: The CMO's New Role WFM 2014: Bridging The Execution Gap Can You Meet Consumer Expectations At Any Cost?
Owning The Customer Experience: The CMO's New Role WFM 2014: Bridging The Execution Gap Can You Meet Consumer Expectations At Any Cost?
Industry reports confirm that the CMO must take ownership of the customer experience as shopper behavior and new technology transform the retail industry. In an age where big data analytics are baked-in to labor management software tools to enable retailers to execute on that data, can we be doing better? There’s no prescriptive approach to establishing true, seamless, anychannel retail commerce, but experts agree on four imperatives to the equation.

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OMNI-CHANNEL INDUSTRY NEWS

  • Augmented Merchandising Increases Shopper Engagement & Purchase Confidence For Urban Decay

    Compare Metrics, the leading provider of Adaptive Commerce navigation and discovery tools, recently announced that Urban Decay, the L’Oreal cosmetics brand known for its high-quality products and cutting-edge colors, has partnered with Compare Metrics to launch their Product Discovery solution to help shoppers discover the right product to fit their unique needs and preferences.

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OMNI-CHANNEL INDUSTRY VIDEOS

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