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FEATURED OMNI-CHANNEL CONTENT

  • EMV: What It Really Does For Retailers
    EMV: What It Really Does For Retailers

    In the wake of the massive retail data breaches we’ve seen over the past 12 months, the organizations behind EMV (also known as Chip and PIN or smart cards) have become very vocal in promoting EMV’s ability to secure credit card data. Unfortunately, not everything we’re hearing about the technology is true.

  • 5 Pillars To Unlimited Retail Growth
    5 Pillars To Unlimited Retail Growth

    Today more than ever, it’s all about the customer. The expectations customers place on retailers are motivating retailers to deliver a best-in-class customer experience across channels. To achieve that goal, it’s all about simplicity in business process execution.

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CURRENT ISSUE

2015 NRF BIG Show Preview

2015 NRF BIG Show Preview

The NRF BIG Show is just around the corner, and we’ve compiled for you a list of some of the leading systems and solutions vendors that will be exhibiting at the show. From January 11 to 14, 2015, at the Jacob K. Javits Convention Center in New York City, the retail industry’s best and brightest will converge to identify new ways to enhance the customer experience and build the business.

The Customer Experience Demands Mobile Payments

The Customer Experience Demands Mobile Payments

Retailers must be ready to accept payments in whatever form suits the customer.

Things Remembered On The Future Of Omni-Channel Retailing

Things Remembered On The Future Of Omni-Channel Retailing

Inventory, fulfillment, and pricing and promotions need to top any retailer’s omni-channel to-do list.

Overcoming Omni-Channel Retailing Pitfalls

Overcoming Omni-Channel Retailing Pitfalls

Ivy Chin, SVP e-commerce and omni-channel digital at Belk, addresses the common mistakes retailers make in omni-channel retailing and how to overcome them.

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OMNI-CHANNEL INDUSTRY PODCASTS

  • Key Considerations For Warehouse Automation
    Key Considerations For Warehouse Automation

    In this interesting podcast, ISR's Executive Editor, Erin Harris talks to Jeff Hedges, president, material handling at OPEX Corporation about the vital role automation plays for retailers. Hedges paints a realistic picture about the hidden costs of automation, especially for retailers considering their first-time investment. "[E-Retailers] need to appreciate the on-going costs of running automation after the investment," explains Hedges. "I don't see that as a reason or an excuse or justification for not investing in automation, but we've realized that we need to convey to companies that are investing in automation for the first time that there is an expected cost associated with maintaining your automation; there is an expected change in your energy draw; and there is specialized training required for your maintenance staff." Listen in as Hedges delivers thoughtful insight for any retailer considering automation inside the warehouse.

  • Simplifying Mobile Technology Adoption: 3 Tips For IT DMs
    Simplifying Mobile Technology Adoption: 3 Tips For IT DMs

    Dave Crist, senior VP, sales & marketing at Brother Mobile Solutions joins ISR's executive editor, Erin Harris, for an actionable discussion on how the global adoption of mobile technologies is changing retail. Crist explains Brother Mobile Solutions' role in the next generation of mobile printing technology in retail, which includes helping IT decision makers to make sense of the ever-evoloving mobile technology environment. "We avoid layering the sparkley, new technology on top of an old, tired process. That spells disaster in terms of adoption and ROI ...," states Crist. Listen in as Crist talks mobile technology's affect on the IT decision maker as well as the store-level associate.

  • Merchandise Fulfillment Advice That Works

    Merchandise fulfillment is a hot topic and one of the keys for retailers looking to have a strong omnichannel initiative.  In this podcast, we'll discuss how asset tracking and fleet management help ensure proper fulfillment, the latest technologies that can help retailers leverage and manage their fleets, how increased visibility into tracking enables retailers to gain efficiencies and keep the right products available to customers across all channels, and — finally — getting employee buy-in without looking like Big Brother.

  • What Oracle Can Teach Retailers About Any-Channel Fulfillment

    In our Supply Chain Execution 2014 report, "Making Any-Channel Fulfillment Profitable," RSR analyst Nikki Baird asserts that a fundamental problem with today's retail supply chain is that it's still decidedly a store-based model. We speak with Mike Johnson, Solution Director, Supply Chain for Oracle, about his take on this stance.

  • Leveraging Analytics For Omni-Channel Success

    Integrated Solutions speaks with Mark Krupnik, CEO of Retalon, a company that provides retail predictive  analytics solutions, about how retailers can leverage analytics to help with their omnichannel initiatives, including best practices you can apply today.

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INDUSTRY RESEARCH

Tech Spending 2015: The Any-Channel Revolution Takes Shape Tier 1 Best Practices On An SMR Budget E-Commerce's Role In Omni-Channel Success
Tech Spending 2015 SMR Supplement E-Commerce's Role In Omni-Channel Success
In 2014, retail investments focused on the consumer experience. In 2015, retail technology spending will meet shoppers’ collective calls for seamless engagement in any channel. New technologies are helping small to midsize retailers understand their business better and are leveling the playing field with the big retailers. An integral part of omni-channel success, e-commerce must undergo efficiency gains in fulfillment and synchronization with brick-and-mortar to improve the overall customer experience.

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