Articles From Integrated Solutions For Retailers
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The New Role Of The Call Center In Omni-Channel Retail
6/24/2013
As the touch points consumers engage on the path to the sale merge into one, the call center plays an increasingly pivotal role.
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How bebe Fast-Tracked The Omni-Channel Odyssey
6/23/2013
bebe was building cross-channel inventory prioritization algorithms and CRM data visibility before “cross-channel” was cool. In a recent sit-down with CIO Hamid Mashouf, we got some insight into where bebe is headed next.
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Stop Channel-Surfing
5/22/2013
Why retailers need to turn their focus from distribution channels back to customers
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Specialty Retailer Bling Bling Drives Sales Through Loyalty
5/22/2013
This small retailer is driving repeat and referral business by teaming up with other local businesses for a joint loyalty card.
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How Email Marketing Boosts E-Commerce Results
3/21/2013
E-Commerce is Lake Champlain Chocolate’s fastest-growing segment of sales due to a consistent email marketing campaign.
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Capture Online Sales With Digital Signage
2/19/2013
The relevance of the store in a cross-channel retail environment is bolstered by digital interaction.
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Associate Training Unlocks Customer Loyalty
1/24/2013
This farm and home supply retailer improved employee productivity and customer service by implementing a self-service training solution.
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Adidas’ Digital Signage Boosts Sales By 40%
1/24/2013
The company’s adiVerse virtual footwear wall offers customers the entire array of products through an interactive digital experience.
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Omni-Channel Retailing Goes Social
1/23/2013
Consumer influence now reaches far beyond a close circle of friends.
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Omni-Channel Customer Strategy: More Sales, Better Service, Stronger Relationships
12/18/2012
In order to be truly omni-channel, retailers must embrace mobility and consumer choice.