Downloads
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2022 RSPA Retail IT Channel KPI Study
5/24/2022
For the sixth annual Retail IT Channel KPI Study, the RSPA has compiled data that will help VARs and ISVs better navigate today’s ever-changing ecosystem.
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RSPA Trusted Advisor Ep. 68: Rebranding Lessons For The Retail IT Channel
5/24/2022
In Episode 68 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Paul Griffiths and Stephen Bergeron of apg (formerly APG Cash Drawer) to discuss rebranding lessons for VARs, ISVs, and vendors in the retail technology channel. They discuss rebranding principles and processes, how to best engage employees and customers during this journey, and why resellers with “cash register” in their company name are likely candidates for a rebrand of their own.
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RSPA Trusted Advisor Ep. 69: The Changing Retail IT Channel
5/24/2022
In Episode 69 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Mike Monocello, the co-founder of DevPro Journal and XaaS Journal, about his perspective on the ever-changing retail technology channel – both the past 15 years and what’s ahead. Monocello and Roddy also break down an RSPA-exclusive chart analyzing current and emerging business models in the retail IT channel including VARs, ISVs, ISOs, PayFacs, and DISDs (Direct Independent Software Developers).
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RSPA Trusted Advisor Ep. 70: How To Leverage The Unconventional To Recruit Talent
5/24/2022
In Episode 70 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks with Tracey Lande, Vice President of Strategy and Growth/Business Development Lead at VAULT, about her unconventional – and highly successful – employee recruiting strategies. Lande shares how her personal journey back to the retail IT channel is influencing her hiring plans at VAULT, the importance of personalizing open positions and creating outcome-based job descriptions, and how to leverage your network and social media to build a strong team fast.
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Rethinking The Brick-And-Mortar Domain Post-Pandemic With Data
5/18/2022
COVID-19 upped the ante for brands to deliver great digital experiences as customers were forced to transact online. As a result, brick-and-mortar stores faced perhaps their largest reckoning since the 2008 fiscal crisis, with headlines predicting it to be the “death” of in-person retail as shoppers retreated inside their homes and turned to online shopping. Today, we know that while many businesses were hard hit and forced to close their doors – a reported 12,200 U.S. stores in 2020 – those that were fortunate enough to hold onto their physical retail spaces – are now gradually reopening to full capacity.
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Empowering Retail Employees With Enterprise Resource Planning Software
5/18/2022
Teamwork is important, that’s what we hear so often today. It boosts the productivity of the entire company and even makes the employees themselves happier: we are a sociable species, after all. Customers too are much more likely to engage with happy associates than those who are visibly burnt-out.
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5 API Use Cases In Retail
5/9/2022
Retail web application programming interfaces (APIs) can make a world of difference for businesses in several areas. In-store, online and behind the scenes, APIs help retailers offer a better experience for everyone. The features they unlock can even give retailers an edge over competitors and help them better serve their customers.
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Trust, Transparency, And Control – The New Playbook For Building Lasting Customer Relationships
4/20/2022
Innovation in marketing and increased privacy requirements has placed customer understanding, personalization, and trust at the forefront of marketing priorities. Additionally, with a string of massive, high-profile data breaches, including companies such as eBay, Yahoo, Apple, and Facebook, consumer anxiety over the safety of their data is increasing.
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Why Retailers Must Navigate Muddy Waters Of ESG Requirements
4/18/2022
The need for more corporate responsibility has evolved for today’s corporations and the next generation of business leaders in the form of environmental, social, and governance (ESG). Investors, activists, and regulators are now requiring proactive, community-structured commitment and accountability that is designed to step above shareholder returns.
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Innocent Until Proven Guilty: What The Payments Industry Has Backward
4/18/2022
The “guilty until proven innocent” mentality is helpful in situations like investigations and legal disputes — and it certainly makes great television. Just look at how long Law & Order has been on the air. This mindset is also the default in digital commerce, and it’s costing merchants billions of dollars in lost revenue on an annual basis. According to recent research, false declines are becoming increasingly common – meaning a legitimate customer fills their online shopping cart, hits purchase, and is inaccurately declined. The study states that 30% of those would-be customers will immediately go to a competitor to complete their transaction.